Experienced Night Shift Store Lead - Retail Operations and Customer Experience Management in India

About Us

At Walgreens, we're dedicated to helping people get, stay, and live well. As a leading pharmacy chain in India, we're committed to providing exceptional customer experiences and delivering high-quality products and services. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.

Job Summary

We're seeking an experienced Night Shift Store Lead to join our team in India. As a Night Shift Store Lead, you'll be responsible for overseeing the daily operations of our store during the night shift, ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently. This is a fantastic opportunity to develop your leadership skills, work with a talented team, and make a real impact on our customers' lives.

Key Responsibilities

• Opens and shuts down the store without store executives, including all necessary frameworks, new companies, required cash handling, and ensuring the floor and stockroom are prepared for the workday. Responsible for opening indirect access of store for deliveries.
• Completes item returns, request voids, customer discounts, cash drops to the safe, and provides change as mentioned to sales registers.
• Models and conveys an unmistakable and superb customer experience.
• Draws in customers and patients by greeting them and offering help with items and services. Settles customer issues and answers questions to guarantee a positive customer experience.
• Models and offers customer support best practices with all colleagues to convey an unmistakable and brilliant customer experience, including relational propensities (e.g., welcoming, eye-to-eye connection, politeness, and so on) and Walgreens service characteristics (e.g., offering assistance proactively, recognizing needs, overhauling until fulfilled, and so on).
• Responsible for holding store keys to open and close without the executives as the need may arise.
• Helps with and mentors other colleagues to work with stockroom and merchant requesting process as the orders are made, investigated, and received, including opening the secondary passage for seller deliveries.
• Capable and responsible for enrolling all connected deals on assigned sales register, including records of examining mistakes, cost checks, things not on document, value changes, and voids.
• Helps supervisor or collaborator senior supervisor in checking on hand exemptions on request discharge day and aids turn around strategies (e.g., 1506, returns, void bundle).
• Helps administrator or partner senior supervisor in assessing and creating displays, including promotional, seasonal, super designs, and deal stock. Completes resets and modifications.
• Keeps up with exact inventory counts; keeps up with the precision of close by amounts including, yet not restricted to, fundamental divisions, stockroom, and overload areas.
• Help with guaranteeing the Outdate program is followed with colleagues.
• Liable for essential division valuing and making day-to-day cost changes; guarantees appropriate signage is shown at the store to help precise estimating of items. Guarantees any extra evaluating undertakings connected with neighborhood guidelines or potentially administrative consistence programs are finished precisely and inside the expected time span.
• Help with accounting exercises, including cash report, cash counts, records, and bill installment as needs be or as mentioned.
• Helps with outside and inside support by guaranteeing perfect, slick, deliberate store condition and appearance, including mentioning store or framework fixes as expected in administrator nonattendance, or as mentioned by supervisor.
• Helps with partition of food things (e.g., crude food sources from pre-cooked) and item position as indicated by arrangements/systems (e.g., crude and frozen meats on base retires). For consumable things, aids stock revolution, involving the earliest in, earliest out technique and restock outs.
• Has working information on store frameworks and store gear.
• Help at Drugstore out window as mentioned.
• Guarantees consistence with state and nearby regulations in regards to managed items (e.g., cocktails and tobacco items).
• Responsible for sack checks of colleagues prior to leaving the store.
• Follows all organization arrangements and techniques; keeps up with aware associations with collaborators.
• Completes extraordinary tasks and different undertakings as doled out.
• Preparation and Self-awareness
• Attends preparation and completes PPLs mentioned by Administrator.
• Gets and keeps up with substantial PTCB certificate or drug store permit as expected by state.
• Correspondences
• Fills in as a contact among the board and non-supervisory crew individuals by conveying relegated errands to colleagues when store executives are absent.
• Reports disciplinary issues and customer protests to the executives.

Essential Capabilities

• One year of earlier leadership, administrative, or retail key holder work experience.
• Should be conversant in reading, writing, and communicating in English.

Preferred Capabilities

• Incline toward the information on store inventory control.
• The accompanying data is material for San Francisco, CA candidates: According to the San Francisco Fair Possibility Law, we will consider for work qualified candidates with capture and conviction records.

About Walgreens India Benefits

We're proud to offer a comprehensive benefits package to our employees, including:

• Health care coverage: Inclusion for clinical, dental, and vision costs.
• Retirement Plans: 401(k) or other retirement savings plans.
• Taken care of Time: Vacation days, holidays, and sick leave.
• Employee Discounts: Limits on Walgreens items and services.
• Disability Insurance: Inclusion in case of a employee's death.
• Education Repayment: Backing for employees chasing after additional training.
• Wellness Programs: Drives to advance worker wellbeing and prosperity.
• Employee Assistance Program (EAP): Advising and support administrations for individual and business related issues.
• Career Development: Preparation and advancement valuable open doors for expertise upgrade and vocation development.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.