Experienced VIP Services Representative – Delivering Exceptional Customer Experiences in the Sports and Entertainment Industry

Introduction to Workwarp and Our Mission

At Workwarp, we are redefining the sports and entertainment landscape by building and delivering extraordinary experiences that leave a lasting impact on our customers. As a global team, we are trailblazers in new markets, developers of cutting-edge products, and champions of responsible gaming. Our mission is to push beyond the boundaries of what is possible, and we are looking for talented individuals to join our team and help us achieve our vision.

As a company, we believe that the word "impossible" is not part of our vocabulary. We are a team that thrives on challenges and is driven by a passion for innovation and excellence. Our culture is built on the principles of grit, teamwork, and a relentless pursuit of growth and improvement. If you are a highly motivated and dedicated individual who is looking for a career that will challenge you and help you grow, then we want to hear from you.

About the Role of VIP Services Representative

We are seeking an experienced VIP Services Representative to join our team and play a key role in delivering world-class customer experiences to our most valuable guests. As a VIP Representative, you will be responsible for supporting established VIP accounts, providing temporary account management during periods of absence, and managing VIP accounts as a direct contact. Your primary goal will be to build strong, authentic, and trusted relationships with our players, identify opportunities to improve the customer experience, and drive long-term loyalty to our brand.

In this role, you will be tasked with executing our industry-leading VIP engagement strategy, understanding the true needs of our players, and providing best-in-class service to our most valuable guests. You will also be responsible for attending events, assisting with reactivation efforts, and effectively distributing promotional budgets. If you are a highly skilled and experienced customer service professional who is looking for a new challenge, then this could be the perfect opportunity for you.

Key Responsibilities

• Build strong, authentic, and trusted relationships with our players to drive long-term loyalty to our brand
• Provide temporary account management during periods of absence and manage VIP accounts as a direct contact
• Execute our industry-leading VIP engagement strategy and understand the true needs of our players
• Attend events and assist with reactivation efforts to re-engage inactive users
• Effectively distribute promotional budgets and exceed engagement and service level performance targets
• Analyze data and trends to make quick and confident decisions and identify opportunities to improve the customer experience

Essential Qualifications

To be successful in this role, you will need to have at least 1 year of experience in a sales or account management role, as well as a strong track record of building and maintaining relationships with customers. You will also need to be comfortable working in a fast-paced, highly collaborative, and entrepreneurial environment, and be willing to travel and work nights and weekends as required.

In addition to your experience and skills, you will need to have a strong analytical mindset and be able to analyze data and trends to make quick and confident decisions. You will also need to be highly organized and able to prioritize tasks effectively, as well as have excellent communication and interpersonal skills.

Preferred Qualifications

While not essential, it would be highly desirable if you have experience working in the sports and entertainment industry, as well as a strong understanding of responsible gaming policies and procedures. You will also need to be highly flexible and adaptable, and be able to work in a rapidly changing environment.

In terms of your education, you will need to have a high school diploma or equivalent, as well as a strong academic record. A degree in a related field such as business, marketing, or hospitality would be highly desirable, but is not essential.

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, highly collaborative, and entrepreneurial environment
• Strong organizational and time management skills
• Ability to prioritize tasks effectively and manage multiple projects simultaneously
• Strong attention to detail and ability to maintain accuracy and quality in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, as well as opportunities for advancement and professional growth. As a VIP Services Representative, you will have the opportunity to work with a talented and experienced team, and to develop your skills and knowledge in a range of areas, including customer service, account management, and marketing.

In addition to your salary and benefits, you will also have the opportunity to participate in our bonus and equity programs, as well as our comprehensive benefits package. We are a publicly traded company (NASDAQ: DKNG) and offer a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement savings plan.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, and we are looking for individuals who are highly motivated and dedicated to their work. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive wellness program. Our company culture is built on the principles of teamwork, innovation, and excellence, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

The US base salary range for this full-time position is $60,800.00 - $91,200.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

In addition to your salary, you will also be eligible to participate in our comprehensive benefits package, which includes medical, dental, and vision insurance, as well as a 401(k) retirement savings plan. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive wellness program.

Conclusion

If you are a highly motivated and dedicated individual who is looking for a career that will challenge you and help you grow, then we want to hear from you. As a VIP Services Representative, you will have the opportunity to work with a talented and experienced team, and to develop your skills and knowledge in a range of areas, including customer service, account management, and marketing.

Don't miss out on this opportunity to join our team and help us deliver exceptional customer experiences to our most valuable guests. Apply now and take the first step towards a rewarding new role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Apply now and join our team of talented and dedicated professionals who are passionate about delivering exceptional customer experiences. We can't wait to hear from you and explore how you can contribute to our team's success.