Experienced Retail Cosmetics Sales Counter Manager – Prestige Beauty, Fragrance Counter Leadership, and Customer Experience Expertise

Introduction to Macy's and Our Mission

At Macy's, Inc., we are on a mission to create a brighter future with bold representation for all, which we proudly call Mission Every One. We believe in the uniqueness of each individual and respect and invest in each person to foster growth, pride, and satisfaction. Our success is built on the foundation of amazing colleagues working together, bringing their whole selves to work, which translates into a more abundant and wider array of ideas and energy for all to benefit from. As a leader in the retail industry, Macy's is committed to providing an inclusive, challenging, and refreshingly fun work environment where our colleagues can thrive and grow.

Job Summary: Retail Cosmetics Sales Counter Manager

As a Retail Cosmetics Sales Counter Manager at Macy's, you will oversee the operation and success of our fragrance counter, sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver exceptional customer service and meet sales goals. You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events, achieve sales goals, and drive business growth. Your leadership and expertise will be instrumental in creating a memorable and engaging customer experience, building brand loyalty, and driving sales through brand training, events, and strategies.

Key Responsibilities:

• Inspire teamwork to reach sales goals and elevate the customer experience, demonstrating a deep understanding of our products and services to build rapport and loyalty with our customers.
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches, ensuring that our customers feel valued and appreciated.
• Communicate with vendors and store leadership to execute company and store-based events, achieving sales goals and driving business growth through effective collaboration and planning.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals, using data-driven insights to inform your decisions and drive results.
• Recruit, train, coach, motivate, and develop colleagues on policies and goals, providing guidance and support to ensure their success and growth within the company.
• Lead product demonstrations and peer-to-peer training, sharing your expertise and knowledge with your team to enhance their skills and confidence.
• Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling customer orders, ensuring a seamless and efficient customer experience.
• Merchandise new receipts, process damages, testers, and select merchandise to return to vendors, maintaining a high level of organization and attention to detail in all aspects of your work.
• Oversee presentation, organization, storing, and stock replenishment, ensuring that our store is always well-stocked and visually appealing to our customers.
• Adhere to safety and hygiene standards, complying with asset protection control procedures to maintain a safe and secure working environment.

Essential Qualifications:

• 1-2 years of direct experience in a retail or sales environment, preferably in a leadership or management role, with a proven track record of success in driving sales growth and customer engagement.
• Advanced authority and expertise in a specific brand, with a deep understanding of the beauty and cosmetics industry, including trends, products, and customer preferences.
• Flexible availability, including days, evenings, weekends, and holidays, with a willingness to work a varied schedule to meet the needs of our customers and the business.
• Strong interpersonal skills, with the ability to communicate effectively with customers, colleagues, and vendors, building strong relationships and resolving conflicts in a professional and courteous manner.
• Resourceful and able to adapt quickly to changing priorities, with a positive and flexible attitude, and a willingness to learn and grow with the company.
• High school graduate or equivalent (general education degree or GED), with a strong foundation in math, reading, and writing skills.

Preferred Qualifications:

• Previous experience in a retail management or leadership role, with a proven track record of success in driving sales growth, customer engagement, and team development.
• Advanced knowledge of beauty and cosmetics products, including skincare, makeup, and fragrance, with a passion for staying up-to-date on the latest trends and products.
• Experience with point of sale technology and applications, including handheld technology, with the ability to quickly learn and adapt to new systems and processes.
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions to drive business growth and improve customer engagement.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and vendors, and to communicate effectively in a fast-paced and dynamic environment.

Skills and Competencies:

• Strong leadership and management skills, with the ability to motivate and develop a team of colleagues to achieve sales goals and provide exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and vendors.
• Advanced knowledge of beauty and cosmetics products, including skincare, makeup, and fragrance, with a passion for staying up-to-date on the latest trends and products.
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions to drive business growth and improve customer engagement.
• Ability to work in a fast-paced and dynamic environment, with a positive and flexible attitude, and a willingness to learn and grow with the company.

Career Growth Opportunities and Learning Benefits

At Macy's, we are committed to providing our colleagues with opportunities for growth and development, both personally and professionally. As a Retail Cosmetics Sales Counter Manager, you will have access to a range of training and development programs, including leadership development, sales and customer service training, and product knowledge training. You will also have the opportunity to work with a talented and experienced team of professionals who are passionate about the beauty and cosmetics industry, and who are dedicated to providing exceptional customer service and driving business growth.

Work Environment and Company Culture

At Macy's, we pride ourselves on our inclusive and diverse work environment, where everyone is valued and respected. We believe in creating a workplace where our colleagues can thrive and grow, both personally and professionally, and where they can bring their whole selves to work. Our company culture is built on a foundation of respect, empathy, and kindness, and we are committed to making a positive impact on our customers, our colleagues, and our communities.

Compensation, Perks, and Benefits

As a Retail Cosmetics Sales Counter Manager at Macy's, you will be eligible for a range of compensation, perks, and benefits, including a competitive salary, merchandise discounts, and fully-funded education benefits. You will also have access to a range of health and wellness programs, including medical, dental, and vision coverage, as well as an Employee Assistance Program (EAP) that provides mental health and financial literacy resources. Our colleagues are also eligible for a range of perks and benefits, including paid time off, holidays, and a 401(k) retirement savings plan.

Conclusion

If you are a motivated and experienced retail professional who is passionate about the beauty and cosmetics industry, and who is looking for a new challenge and opportunity for growth and development, we encourage you to apply for the Retail Cosmetics Sales Counter Manager role at Macy's. This is a fantastic opportunity to join a talented and experienced team of professionals who are dedicated to providing exceptional customer service and driving business growth. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this role is perfect for someone who is looking to take their career to the next level and make a positive impact on our customers and our communities.

So why wait? Apply today to join the Macy's team as a Retail Cosmetics Sales Counter Manager and start your journey to a brighter future with bold representation for all. We look forward to hearing from you and exploring how you can contribute to our mission and success.