Experienced Full Stack Student Success Coach – WorldWide Online Education and Academic Engagement

About Us

Saint Leo University is a private, non-profit institution that has been dedicated to providing high-quality education for over 50 years. Our mission is to educate and prepare students for life and leadership in a challenging world. We are committed to fostering a community of learners who are passionate about making a positive impact in their communities. As a WorldWide Student Success Coach, you will play a critical role in helping our students achieve their academic goals and overcome any obstacles that may stand in their way.

Job Description

The WorldWide Student Success Coach will be responsible for promoting student success and persistence through holistic advising and coaching. This role will involve providing educational guidance, support, and assistance to online students, as well as serving as a liaison between the student and the university. The ideal candidate will have a strong background in academic advising, advocacy, and coaching, as well as excellent communication and interpersonal skills.

Key Responsibilities

• Proactively outreach to student caseload/cohort via tasks within the student information system to provide service for all online students via phone, email, and text.
• Serve as primary point of contact for questions and concerns regarding degree requirements, programs, policies, and procedures.
• Build rapport with students, help define clear objectives, and assess fit with their respective program.
• Ensure that information is proactively communicated to students and requests for assistance are met with a response that is meaningful and supportive of the day-to-day needs of online students.
• Ensure students have a solid understanding of the time commitment, technology, and skills required to be a successful online learner.
• Assist students with term-by-term course selection, registration, comprehensive program evaluation review, and appropriate education solutions to overcome barriers to student success.
• Manage, monitor, and use available early alert systems, to create intervention strategies and resolve student issues.
• Lead online webinars showcasing key success areas such as navigating through the online classroom, student portal, ordering books, communicating with faculty, etc.
• Collaborate with Enrollment for a successful onboarding process of all first-term students.
• Work closely with other university departments and program offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success.
• Barriers addressed include but are not limited to financial aid issues, student accounts issues, behavioral issues, and wellness issues.
• Serve on department and university committees and work collaboratively with key areas to support persistence and graduation initiatives.
• Meet and exceed quality customer service interaction via results of student satisfaction surveys and call quality assurance.
• Perform other duties as required.

Requirements

The ideal candidate will have the following qualifications:

Essential Qualifications

• Bachelor's degree from a regionally accredited institution required.
• Master's degree from a regionally accredited institution preferred.
• A minimum of two years of experience working in higher education, academic advising, advocacy, and/or coaching.

Preferred Qualifications

• Advanced interpersonal, written, and presentation skills.
• Experience working with diverse populations and non-traditional online students.
• Superior oral, negotiation, problem-solving, and customer service skills.
• Superior organizational skills: ability to execute multiple objectives concurrently.
• Using remote technologies for video conferencing, meetings, etc.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook), and managing student databases required.
• Familiar with phone queue technology and performance metrics.

Skills and Competencies

The ideal candidate will possess the following skills and competencies:

• Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement.
• Ability to use technology to effectively manage caseload / cohort and work with clients.
• Ability to analyze data to create and improve department initiatives.
• Ability to work independently, work on a team, and meet department performance metrics.
• Ability and willingness to work evenings and weekends.
• Ability and willingness to travel to attend in-person department meetings and events.

Career Growth Opportunities and Learning Benefits

Saint Leo University is committed to providing our employees with the support they need to grow and develop in their careers. As a WorldWide Student Success Coach, you will have the opportunity to work with a talented team of professionals who are passionate about making a positive impact in the lives of our students. We offer a range of training and development opportunities, including:

• Professional development workshops and training sessions.
• Opportunities for advancement and career growth.
• A supportive and collaborative work environment.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 403b retirement plan and flexible spending accounts.
• A generous paid leave policy, including sick, vacation, and holidays.

Work Environment and Company Culture

Saint Leo University is a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a WorldWide Student Success Coach, you will have the opportunity to work with a diverse group of students and colleagues from around the world. We are committed to creating a work environment that is supportive, collaborative, and inclusive.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• A competitive salary range of $50,000 - $65,000 per year.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 403b retirement plan and flexible spending accounts.
• A generous paid leave policy, including sick, vacation, and holidays.
• A range of perks and benefits, including tuition reimbursement, wellness programs, and employee discounts.

Conclusion

If you are a motivated and compassionate individual who is passionate about making a positive impact in the lives of our students, we encourage you to apply for this exciting opportunity. As a WorldWide Student Success Coach, you will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional service to our students. We look forward to hearing from you!

How to Apply

To apply for this position, please submit your resume, cover letter, and values statement (500 words or less) to the link below. We look forward to hearing from you!