**Experienced Customer Service Representative – TRICARE Program Support (Remote Position)**

Are you passionate about delivering exceptional customer service and making a difference in the lives of others? Do you have a strong desire to work in a dynamic and supportive environment that values teamwork and innovation? If so, we encourage you to apply for the Experienced Customer Service Representative – TRICARE Program Support position at blithequark. As a key member of our team, you will play a vital role in providing empathetic and efficient support to beneficiaries, family members, military personnel, and medical providers through our TRICARE program. **About blithequark** blithequark is a leading provider of business services to governments, helping them operate health and human services programs with excellence. Our team of dedicated professionals is committed to delivering high-quality services that make a positive impact on people's lives. With a strong focus on customer satisfaction, we strive to create a supportive and inclusive work environment that fosters growth and development. **Job Summary** As an Experienced Customer Service Representative – TRICARE Program Support, you will be responsible for providing exceptional customer service to beneficiaries, family members, military personnel, and medical providers through our TRICARE program. You will work in a remote setting, using a patient-centric approach to assist callers with navigating and answering TRICARE program benefit questions, updating beneficiary demographics, performing enrollments, and resolving complex or escalated concerns. Your strong communication and interpersonal skills, combined with your ability to work in a fast-paced environment, will enable you to build strong relationships with our clients and provide them with informed and objective responses to their queries. **Key Responsibilities** - Provide exceptional customer service to beneficiaries, family members, military personnel, and medical providers through our TRICARE program. - Use a patient-centric approach to assist callers with navigating and answering TRICARE program benefit questions. - Update beneficiary demographics in the government system. - Perform enrollments into the TRICARE program. - Resolve complex or escalated concerns regarding program eligibility requirements, enrollments, and program benefits. - Retrieve, research, and analyze data from multiple databases to answer client concerns. - De-escalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager. - Accurately perform all data entry functions to reflect and document client activity/transactions. - Meet performance requirements and maintain knowledge of project policies and procedures. - Actively participate in and support departmental and organizational quality initiatives and goals. - Work in a systematic, methodical, and orderly way to maintain quality work and high productivity. - Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment. - Make recommendations for changes to current policies or need for new policy to your supervisor in the spirit of process improvements. - Complete any other reasonable duties as requested by the manager. - Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules. **Essential Qualifications** - High school diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally, and fluently. - Ability to obtain US Security Clearance. - Must be a US Citizen. - Minimum of 1+ years of contact center experience, preferably in a healthcare-related environment. - Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment. - Experience with healthcare insurance plans and billing. - Experience with military health programs. - Experience of healthcare terms. - Experience working remotely as part of a team, including using Microsoft Office Suite, Teams, Zoom, SharePoint, Chat, and other digital tools. - Ability to speak Spanish, highly desirable. **Preferred Qualifications** - Bachelor's Degree or equivalent government or private-sector work experience. - Proficient with computer, including Microsoft Office Suite, internet, and multi-tasking between multiple screens and programs. - Ability to pass a skills assessment. **Remote Work Requirements** - HIPAA compliant workspace – Private and Secure workspace away from others, noise, and distractions. - Reliable high-speed internet – Ethernet/hard-wired connection (no WiFi or Hotspots). - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net). **Compensation and Benefits** - Hourly Base Pay Minimum for this Position: $18.75. - Hourly Base Pay Maximum for this Position: $18.75. - Pay Transparency: For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. - EEO Statement: blithequark is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. **Why Join blithequark?** - We offer a dynamic and supportive work environment that values teamwork and innovation. - We provide opportunities for growth and development, with a focus on customer satisfaction and excellence. - We are committed to creating a diverse and inclusive workplace that fosters a sense of belonging and community. - We offer competitive compensation and benefits, including a comprehensive benefits package and opportunities for professional development. **How to Apply** If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for the Experienced Customer Service Representative – TRICARE Program Support position at blithequark. Please submit your application, including your resume and a cover letter, through our website at [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/). We look forward to hearing from you! Apply for this job