**Experienced Phone and Chat Specialist – Connecting Healthcare Professionals with Essential Facilities**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the dynamic team at blithequark as a Phone and Chat Specialist. In this critical role, you will play a vital part in connecting nurses with healthcare facilities that need to fill shifts, ensuring that our essential workers have the support they need to provide top-notch care. **About blithequark** blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare professionals to deliver exceptional care by connecting them with the resources and support they need to succeed. As a Phone and Chat Specialist, you will be part of a dedicated team that is passionate about making a difference in the lives of others. **Responsibilities** As a Phone and Chat Specialist, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customer inquiries * Following established communication scripts to ensure consistency and quality in customer interactions * Identifying customer needs, clarifying information, researching solutions, and providing alternatives to meet their needs * Accessing company and client resources to accurately handle customer inquiries and requests * Performing data entry and customer service tasks with precision and attention to detail * Navigating online platforms efficiently to access customer information and resources * Working with customers to resolve issues and provide solutions, often in high-pressure situations * Maintaining a positive and professional demeanor in all customer interactions, even in challenging situations * Demonstrating flexibility and adaptability in a fast-paced environment, with the ability to cross-train on new tasks and responsibilities as needed **Qualifications** To be successful in this role, you will need to possess the following qualifications: * 1 year of customer service or customer support experience, with a strong track record of delivering exceptional service * 1 year of previous call center or office background experience, with a proven ability to work in a fast-paced environment * Technical savvy, with the ability to navigate online platforms and software applications with ease * Previous remote work from home experience is a plus, but not required * Quick learner with the ability to work independently, with minimal supervision * Type 35 words per minute accurately, with strong phone and verbal communication skills * Strong active listening skills, with the ability to identify customer needs and provide solutions * A background check will be required, in accordance with state and federal laws **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to identify solutions and provide alternatives * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively * Ability to maintain a positive and professional demeanor, even in challenging situations * Flexibility and adaptability, with the ability to cross-train on new tasks and responsibilities as needed **Career Growth Opportunities and Learning Benefits** As a Phone and Chat Specialist at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs, designed to help you build new skills and advance your career * Opportunities for advancement, with a clear path for career progression * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Recognition and rewards for outstanding performance, with opportunities to earn bonuses and incentives * Flexible scheduling and work arrangements, with the ability to balance work and personal life **Work Environment and Company Culture** As a Phone and Chat Specialist at blithequark, you will be part of a dynamic and supportive team that is passionate about making a difference in the lives of others. Our work environment is fast-paced and challenging, but also collaborative and supportive. We offer a range of benefits and perks, including: * Competitive pay and benefits package, with opportunities for advancement and bonuses * Flexible scheduling and work arrangements, with the ability to balance work and personal life * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Ongoing training and development programs, designed to help you build new skills and advance your career * Recognition and rewards for outstanding performance, with opportunities to earn bonuses and incentives **Compensation, Perks, and Benefits** As a Phone and Chat Specialist at blithequark, you can expect a competitive pay and benefits package, including: * Starting pay of $14/hour, with shift differential and possible increase after 90 days pending attendance and performance * Paid training program, with a comprehensive onboarding process and ongoing support * Flexible scheduling and work arrangements, with the ability to balance work and personal life * Collaborative and supportive work environment, with a focus on teamwork and collaboration * Ongoing training and development programs, designed to help you build new skills and advance your career * Recognition and rewards for outstanding performance, with opportunities to earn bonuses and incentives **Equipment and Software Requirements** As a Phone and Chat Specialist at blithequark, you will need to meet the following equipment and software requirements: * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, dual monitors required * USB headset * Up-to-date antivirus software must be installed on the platform and a recent scan completed * Firewall must be enabled **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job