[Remote] Senior Associate, Customer Experience

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. The Senior Associate, Customer Experience will lead strategic planning to drive customer experience initiatives for DashPass subscribers, utilizing data to identify improvement opportunities and collaborating with cross-functional teams to implement strategies. Responsibilities • Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our DahsPass customers • Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience • Accomplish your recommendations from start to finish, from digging into Excel/SQL to creating a budget to implementing timelines, aligning partners, testing ideas, achieving and measuring results • Partner with support and company-level leadership to guide priority projects Skills • 4+ years of experience in a competitive or challenging environment • Ability to partner with teams within customer experience, product, engineering, and tools teams • Experience in producing, digging into, and using data and insights to identify opportunities • Proficiency in Excel and SQL for data analysis • Strong organizational skills and ability to create structure • Problem-solving skills from first principles • Ability to thrive with a diverse set of responsibilities across disciplines and teams • Analytical mindset with a focus on data-driven decision making • Effective communication skills, both persuasive and listening • Ability to act with urgency and prioritize speed in accomplishments • Relentless drive to achieve results Benefits • 401(k) plan with employer matching • 16 weeks of paid parental leave • Wellness benefits • Commuter benefits match • Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) • Medical, dental, and vision benefits • 11 paid holidays • Disability and basic life insurance • Family-forming assistance • Mental health program Company Overview • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com. Company H1B Sponsorship • DoorDash has a track record of offering H1B sponsorships, with 426 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job