[Remote] Pet Claims Coordinator

Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance and asset management to customers. The Pet Claims Coordinator role involves reviewing medical records and invoices to evaluate pet health insurance claims, communicating with various stakeholders, and ensuring proper claim processing according to policy limits. Responsibilities • Requests and communicates with Insureds, Veterinarians, or Adoption Agencies for clarification of diagnosis/additional information necessary to accurately process claim. • Adjudicates for allocation of deductibles, co-pays, co-insurance maximums and provider reimbursements. Follows adjudication policies and procedures to ensure proper payment of claims. • Documents phone calls in system and follows up on issues if needed. • Resolves problems resulting from claim adjudication and communicates claim status and claim outcome with Insureds. • Prepares reports as required by management and enters/receives inbound documents as assigned. Skills • Three Years Veterinary Medical Experience Or Equivalency Preferred. • Strong understanding of veterinary medical terminology • Proven history of adherence to corporate policies, procedures, and guidelines • Proven Attendance Reliability • Excellent tracking, follow-up, and relationship building skills. • Ability to obtain P&C License during training as a condition of employment. (new hire will have three months and three tries to successfully obtain the license.) • Vet Tech License • Ability to operate in a fast-pace, multi-tasking environment with deadlines. • Strong written, verbal, interpersonal, and phone communication skills • Articulate, professional, and possesses a strong quality customer service mindset with attention to detail. • Strong computer background using MS Word, Outlook, Excel, and Internet • Ability to learn quickly (to include our proprietary CRM system for managing customers) • Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials. Education Requirements • High school diploma or equivalency Benefits • Comprehensive health plan that includes medical/prescription drug and vision • Dental insurance • No-cost short- and long-term disability • Company-paid life insurance and legal services • Retirement pension funded entirely by MetLife and 401(k) with employer matching • Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance • Employee Assistance Program (EAP) and digital mental health programs • Parental leave • Volunteer time off • Tuition assistance Company Overview • MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.metlife.com. Company H1B Sponsorship • MetLife has a track record of offering H1B sponsorships, with 133 in 2025, 108 in 2024, 113 in 2023, 155 in 2022, 75 in 2021, 81 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job