Customer Service Representative - Inbound Calls - Full Time Remote Opportunity with blithequark

Join the blithequark Family: Empowering Human Services through Technology

At blithequark, we're not just a company; we're a family-driven organization dedicated to developing cutting-edge solutions for complex human service operations. With over 52 years of experience as a family-owned and operated business, we've established ourselves as a leader in the technology industry, serving the human services field. Our team of over 650 employees across the United States is passionate about delivering exceptional service and support to our clients. If you're looking for a meaningful and fulfilling career where you can make a difference, we invite you to explore the opportunities available at blithequark.

About the Role: Customer Service Representative

We're seeking a highly skilled and dedicated Customer Service Representative to join our team on a full-time basis, working remotely from the comfort of your own home. As a Customer Service Representative, you will be the primary point of contact for our child support client stakeholders, providing top-notch service and support via inbound calls. Your role will be crucial in ensuring that our clients receive the assistance they need in a timely and professional manner.

Key Responsibilities:

• Receive and respond to inbound calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations.
• Accurately categorize all calls received into designated categories.
• Document any abusive and/or extraordinary calls as required.
• Perform other duties as assigned by management.
• Maintain a general understanding of company policies and procedures.
• Utilize strong oral and written communication skills to effectively interact with clients and internal stakeholders.
• Demonstrate excellent interpersonal skills, including tact, patience, and courtesy, to build strong relationships with clients.

Essential Qualifications:

• High School Diploma or equivalent required.
• At least one year of prior experience in customer service, call center technology, or a related field. Equivalent combinations of education and work experience will be considered.
• Proficient data entry skills, including keyboard, mouse, and 10-key pad.
• Ability to type a minimum of 35 words per minute (WPM). A typing test will be administered during the interview process.
• Basic knowledge of Microsoft Office.
• Bilingual in English/Spanish preferred.

Requirements for Virtual/Remote Work:

• A quiet and distraction-free workspace at home.
• A reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber).
• A smartphone with Android OS or iPhone for user authentication.

What We Offer: Comprehensive Benefits and Perks

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our comprehensive benefits package includes:

• Competitive hourly rate of $14.00/hr.
• 3 weeks of virtual paid training to ensure your success in the role.
• A set schedule, allowing you to plan your work and personal life with ease.
• Medical, Dental, and Vision benefits after 30 days of enrollment for all full-time employees.
• 401(k) plan to help you plan for your future.
• Paid Time Off (PTO) accrual on your first day of employment.
• Health Club Reimbursements to support your physical and mental well-being.
• Career Growth Opportunities to help you advance in your career.
• A fun and supportive virtual work environment where you can wear your PJs, fuzzy socks, slippers, or flip flops to work!
• We provide your work equipment, so you can focus on your job without worrying about the tools you need.

Training and Support: Your Path to Success

Our self-directed training program allows you to learn at your own pace, with periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures that you have the flexibility to learn independently while still benefiting from regular support and feedback.

Why Join blithequark?

At blithequark, we're not just an employer; we're a family. We celebrate our employees and recognize their contributions to our success. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We're committed to providing a supportive and inclusive work environment that allows you to grow and thrive in your career.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We're a Drug-Free Workplace, dedicated to maintaining a safe and healthy work environment for all employees.

Ready to Apply?

If you're a motivated and customer-focused individual looking for a fulfilling career opportunity, we encourage you to apply for the Customer Service Representative role at blithequark. To be considered, you must reside in one of the following states: AL, FL, GA, KS, MO, NC, SC, OH, TN, TX, or WV. Don't miss this chance to join our team and be part of a dynamic organization that makes a difference in the lives of others.

Take the first step towards a rewarding career with blithequark. Apply now and become part of our family!