**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for innovation and a knack for driving business growth through cutting-edge technology? Do you have a proven track record of leading cross-functional teams to develop and launch successful products that exceed customer expectations? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way we interact with our customers through the power of conversational AI and live chat support. Our Talk Abilities group is at the forefront of this effort, harnessing the latest advancements in artificial intelligence to create hyper-personalized experiences that delight and engage our Cardmembers. As a key member of our Computerization Development team, you'll play a critical role in shaping the future of our conversational AI platform and driving business success through innovative product development. **About blithequark** blithequark is a leading global payments technology company that's committed to helping our customers succeed in a rapidly changing world. With a rich history of innovation and a passion for customer satisfaction, we're dedicated to delivering exceptional experiences that exceed our customers' expectations. Our company culture is built on a foundation of collaboration, creativity, and a shared commitment to excellence. **Job Summary** We're seeking an experienced Full Stack Product Manager to join our Computerization Development team and lead the development and launch of our conversational AI and live chat support products. As a key member of our team, you'll be responsible for driving business growth through innovative product development, collaborating with cross-functional teams to shape our conversational AI platform, and ensuring that our products meet the highest standards of quality and customer satisfaction. **Key Responsibilities** * Lead the development and launch of our conversational AI and live chat support products, working closely with cross-functional teams to shape our platform and drive business growth * Collaborate with engineers, data scientists, and product directors to develop and refine our conversational AI platform, ensuring that it meets the highest standards of quality and customer satisfaction * Influence client information, conversational analysis, industry trends, and technical expertise to examine the performance of existing solutions and develop future capabilities * Work with center product teams to define client stories, guide product definition, and build comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning * Lead client testing and post-launch sustainment analysis of automation, identifying ways to improve the experience * Analyze execution metrics that demonstrate the health of the product and plan clear data-driven product suggestions accordingly * Maintain and refine the product backlog, planning client stories to the needs of the end-user, while focusing on business value * Support the definition and creation of the product strategy, guide, release plan, and overall client experience * Collaborate with stakeholders to define and prioritize product requirements, ensuring that they align with business objectives and customer needs * Develop and maintain relationships with key stakeholders, including product managers, engineers, data scientists, and business partners * Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and business growth **Essential Qualifications** * Four-year college degree in business, computer science, software engineering, or a related field * Proven track record of leading cross-functional teams to develop and launch successful products that exceed customer expectations * Strong understanding of conversational AI and live chat support technologies, including natural language processing (NLP) and machine learning (ML) * Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization * Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop data-driven product suggestions * Experience working with agile development methodologies, including Scrum and Kanban * Strong understanding of cloud-based technologies, including Amazon Web Services (AWS) and Microsoft Azure * Experience working with data visualization tools, including Tableau and Power BI **Preferred Qualifications** * Master's degree in business, computer science, software engineering, or a related field * Experience working with conversational AI and live chat support platforms, including Dialogflow and Rasa * Strong understanding of cloud-based infrastructure, including containerization and orchestration * Experience working with DevOps tools, including Jenkins and Docker * Strong understanding of cybersecurity principles and practices, including threat modeling and vulnerability assessment * Experience working with data science tools, including Python and R **Skills and Competencies** * Strong leadership and collaboration skills, with the ability to drive business growth through innovative product development * Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization * Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop data-driven product suggestions * Experience working with agile development methodologies, including Scrum and Kanban * Strong understanding of cloud-based technologies, including Amazon Web Services (AWS) and Microsoft Azure * Experience working with data visualization tools, including Tableau and Power BI * Strong understanding of cybersecurity principles and practices, including threat modeling and vulnerability assessment * Experience working with data science tools, including Python and R **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including: * Formal training programs, including product management and technical skills training * Mentorship and coaching programs, including one-on-one coaching and group mentoring * Opportunities for professional development, including conference attendance and industry events * Access to leading-edge technologies and tools, including conversational AI and live chat support platforms * Collaborative and dynamic work environment, with opportunities to work with cross-functional teams and stakeholders **Work Environment and Company Culture** At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and support they need to succeed. Our company culture is built on a foundation of collaboration, creativity, and a shared commitment to excellence. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Base salary: $20-30/hour * Bonus structure: Eligible for bonus based on performance * Benefits: Comprehensive benefits package, including medical, dental, vision, and disability insurance * Paid time off: 20 days of paid time off per year, plus 10 paid holidays * Flexible work arrangements: Eligible for flexible work arrangements, including remote work and flexible hours * Professional development opportunities: Access to formal training programs, mentorship and coaching programs, and opportunities for professional development **How to Apply** If you're a motivated and experienced product manager with a passion for innovation and a knack for driving business growth through cutting-edge technology, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Job! Apply for this job