Experienced Customer-Focused Sales and Reservations Agent – Full-Time Remote Opportunity with Comprehensive Benefits and Professional Growth

Introduction to U-Haul and Our Mission

At U-Haul, we are dedicated to providing our customers with the best possible experience when it comes to moving and storage solutions. As a leader in the industry, we pride ourselves on our commitment to excellence and our passion for helping people navigate life's transitions. We are now seeking a highly motivated and customer-focused Sales and Reservations Agent to join our team, working remotely from the comfort of your own home. If you are a dedicated and energized professional with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.

Role Overview and Key Responsibilities

As a Sales and Reservations Agent at U-Haul, you will be responsible for handling inbound calls from customers, matching them with the right products and services to meet their needs, and facilitating a seamless and efficient reservation process. Your primary goal will be to provide exceptional customer service, ensuring that every customer interaction is positive and helpful. Some of your key responsibilities will include:

• Handling back-to-back inbound calls from customers, responding to their inquiries, and providing them with tailored solutions to meet their moving and storage needs.
• Working within defined guidelines, including following a script and advisories, to ensure a consistent and high-quality customer experience.
• Utilizing your sales skills to upsell and cross-sell U-Haul products and services, maximizing revenue opportunities while ensuring that customer needs are met.
• Providing accurate and timely information to customers, answering their questions, and resolving any issues that may arise during the reservation process.
• Collaborating with other teams, such as operations and logistics, to ensure that customer reservations are fulfilled efficiently and effectively.

Scheduling and Work Requirements

We are looking for candidates who are available to work 40 hours per week, Monday through Sunday, with a primary focus on Tuesday, Wednesday, Friday, Saturday, and Sunday from 1:30 PM to 10:00 PM (Arizona time). You must also be available to work at least one weekend day per week and be willing to work holidays, as we provide support to our customers year-round. Please note that scheduling outside of your availability may be required on holidays to meet business needs.

Initial Education and Training

At U-Haul, we are committed to providing our employees with the training and support they need to succeed in their roles. Our comprehensive, three-week education program is designed to build on your existing skill set and prepare you to independently serve our customers. The program includes:

• Instructor-led class discussions and role-playing exercises to help you develop your sales and customer service skills.
• Games, simulations, and videos to make learning fun and engaging.
• E-learning modules through U-Haul University, providing you with access to a wealth of knowledge and resources.
• Hands-on experience taking live customer calls from the first week, ensuring that you are confident and competent in your role.

Compensation and Benefits

We offer a competitive hourly base pay of $13.00, plus a discretionary sales bonus, with the potential to earn $17-20 per hour. You will also be eligible for base pay merit increases based on your performance. In addition to your salary, you will enjoy a range of benefits, including:

• Comprehensive medical, dental, and vision plans to support your physical and emotional well-being.
• 401(k) and life insurance to help you plan for your financial future.
• Paid Time Off program with paid holidays, ensuring that you have time to rest and recharge.
• Various wellness programs and employee assistance initiatives to support your overall health and happiness.
• Career path planning and continued education opportunities to help you achieve your professional goals.

Minimum Experience and Qualifications

To be successful in this role, you will need:

• At least one year of customer service or sales experience in a retail setting or environment.
• Strong interpersonal and communication skills, including a clear speaking voice, excellent verbal communication, and active listening skills.
• The ability to prioritize and multi-task, including navigating through and using multiple business software applications.
• Successful completion of a job-related assessment, which will be administered as part of the hiring process.

Work from Home Requirements

To work from home as a Sales and Reservations Agent, you will need to meet the following technical requirements:

• A personal home computer that meets our technical specifications, including Windows 11, 16GB of RAM, and a CPU benchmark score of 6,000 or higher.
• A webcam (external or built-in) and a USB headset (wired).
• Internet speeds with a ping under 100, 50MB download speed, and 5MB upload speed.

Please note that you will be required to work from a private, quiet area in your home, and dependent and child-care arrangements must be made as if you were working in an office environment. You will also need to obtain manager approval if you need to change your designated computer.

Career Growth Opportunities and Learning Benefits

At U-Haul, we are committed to helping our employees grow and develop in their careers. As a Sales and Reservations Agent, you will have access to a range of training and development opportunities, including:

• Comprehensive education and training programs to help you develop your sales and customer service skills.
• Career path planning and continued education initiatives to support your long-term career goals.
• Opportunities for advancement and professional growth within the company.

Work Environment and Company Culture

At U-Haul, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic and distributed team, working together to provide exceptional customer service and support. Our company culture is built on values of excellence, integrity, and teamwork, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Sales and Reservations Agent at U-Haul, you will have the chance to work with a leading company, develop your skills and career, and enjoy a range of benefits and rewards. Don't miss out on this opportunity to join our team and start your journey with U-Haul today. Apply now and take the first step towards a rewarding and challenging career in sales and customer service.