Experienced Mandarin Bilingual Customer Service Representative - Non-Emergency Medical Transportation Support

Join the Team at blithequark: Delivering Exceptional Patient Experiences through Innovative Healthcare Solutions

blithequark is a pioneering technology and services company revolutionizing the delivery of non-emergency medical transportation across America. We're dedicated to breaking down barriers to care and enhancing the patient experience through our cutting-edge solutions. As a leader in the healthcare industry, we're seeking passionate and caring professionals to join our team as a Mandarin Bilingual Customer Service Representative. If you're a motivated and empathetic individual with exceptional communication skills, we invite you to apply and be part of our mission-driven team.

Job Summary

We're looking for a highly skilled and compassionate Mandarin Bilingual Customer Service Representative to provide top-notch support to our members, medical facilities, transportation providers, and health plans. As a Customer Service Representative, you will be the primary point of contact for gathering and entering detailed trip information for scheduling non-emergency medical transports, handling member inquiries, and addressing concerns. If you possess a calm and kind demeanor, enjoy working with diverse populations, and have exceptional active listening and communication skills, we encourage you to apply for this rewarding role.

Key Responsibilities

• Take inbound calls from members, medical facilities, transportation providers, and health plans, responding to their queries and concerns with empathy and professionalism.
• Accurately enter ride details to ensure successful ride completion, paying close attention to detail and adhering to our high standards.
• Confirm member eligibility, ensuring that our services are provided to those who need them most.
• Address member inquiries regarding transportation services, providing clear and concise information to alleviate any concerns.
• Identify and assess members' additional needs, proactively offering solutions to meet their unique requirements.
• Intake member concerns, resolving issues promptly and efficiently while maintaining a positive and helpful attitude.
• Collaborate with internal departments to quickly address real-time issues, working together to deliver exceptional patient experiences.
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Requirements and Qualifications

Education and Experience

• Must be fluent in Mandarin (verbal), with excellent communication skills in both English and Mandarin.
• High school diploma or equivalent required; previous experience in customer service or a related field is highly desirable.
• One (1) year of inbound call center experience in a high-call-volume atmosphere, with a proven track record of delivering exceptional customer service.

Skills and Competencies

• Outstanding problem-solving skills, with the ability to maintain professionalism in a high-stress environment.
• Strong communication skills (both verbal and written), with the ability to communicate effectively in person, via email, and over the phone.
• Positive and helpful attitude, with a passion for delivering exceptional patient experiences.
• Exceptional interpersonal skills and conflict resolution ability, with the capacity to work independently and as part of a team.
• Accurately type 35 wpm or more, with excellent computer skills and attention to detail.
• Flexible and adaptable, with the ability to adjust to changes in business, strategy, and technology.
• Empathetic and compassionate, with the ability to understand and address the needs of diverse populations and personalities.

Additional Requirements

• Must be able to pass a criminal background record check and sanctions check.
• Must be legally authorized to work in the U.S.
• Must have the ability to work flexible shifts, including overnights and weekends.

Remote Work Requirements

If working remotely, you will need:

• A well-lit, dedicated, and quiet area from which to work remotely without interruption or distraction.
• A notebook or desktop computer with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
• High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!).

What We Offer

At blithequark, we're committed to delivering an exceptional employee experience, with a range of benefits and perks, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• A dynamic and supportive work environment that values diversity and inclusion.
• Access to cutting-edge technology and innovative solutions.

Why Join blithequark?

At blithequark, we're passionate about making a positive impact on the lives of our members and the communities we serve. As a Mandarin Bilingual Customer Service Representative, you'll have the opportunity to:

• Make a meaningful difference in the lives of our members.
• Work with a talented and dedicated team of professionals.
• Develop your skills and expertise in a fast-paced and dynamic environment.
• Enjoy a flexible and supportive work environment that values work-life balance.

How to Apply

If you're a motivated and compassionate individual with exceptional communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and discussing how you can join our team at blithequark!