Experienced Service Desk Specialist/Live Chat Agent - Mobile Application Support and Customer Assistance at Blithequark

Join the Blithequark Team as a Service Desk Specialist/Live Chat Agent

Blithequark is seeking a highly motivated and tech-savvy individual to join our team as a Service Desk Specialist/Live Chat Agent. As a critical member of our support team, you will be responsible for providing top-notch assistance to keep our myColorado application running smoothly. If you're passionate about technology and enjoy helping others, we want to hear from you!

About Blithequark and the Industry

Blithequark is a leading organization dedicated to delivering innovative solutions and exceptional customer experiences. Our myColorado application is a vital tool for residents, providing easy access to various state services. As a Service Desk Specialist/Live Chat Agent, you will play a crucial role in ensuring the smooth operation of this application and providing excellent support to our users.

Job Summary

We are looking for a highly skilled and experienced Service Desk Specialist/Live Chat Agent to provide Tier I support and customer assistance for our myColorado mobile application. The successful candidate will be responsible for troubleshooting, resolving issues, and providing exceptional customer service via live chat and other support channels. This is a remote opportunity, and we are seeking a candidate who is a resident of Colorado and can work from anywhere in the state.

Key Responsibilities

• Provide Tier I support and customer assistance for the myColorado mobile application, resolving technical issues and answering user queries via live chat and other support channels.
• Troubleshoot and resolve issues related to the myColorado application on both iOS and Android operating systems.
• Install the myColorado software on supported devices following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution.
• Collaborate with the support team to identify and resolve complex technical issues, ensuring minimal downtime and optimal application performance.
• Stay up-to-date with the latest technology trends, tools, and best practices to continuously improve support services.

Essential Qualifications

To be considered for this role, you must have:

• At least one year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• Or, an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We also consider substitutions for the required qualifications:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

We prefer candidates with:

• Jira experience.
• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models.

Skills and Competencies

To succeed in this role, you should possess:

• Excellent communication and customer service skills.
• Strong technical skills, with experience in mobile application support and troubleshooting.
• Ability to work in a fast-paced environment and prioritize multiple tasks and issues.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As a Service Desk Specialist/Live Chat Agent, you will have opportunities to:

• Develop your technical skills and knowledge through ongoing training and support.
• Advance to more senior roles within the support team or transition into other areas of the organization.
• Participate in projects and initiatives that align with your interests and career goals.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a dynamic and supportive work environment that values:

• Collaboration and teamwork.
• Innovation and creativity.
• Continuous learning and growth.
• Diversity and inclusion.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities for professional growth and development.

How to Apply

If you are a motivated and tech-savvy individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join the Blithequark team and take your career to the next level!