Experienced Full Stack Chat Support Associate – Delivering Exceptional Customer Experience in Animal Health E-commerce

Join the Mission to Revolutionize Animal Health with blithequark

blithequark is a pioneering eCommerce and mobile platform that empowers veterinary practices to compare and purchase supplies from multiple vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, providing care to millions of animals across the United States. We're on a mission to modernize the $50B+ animal health industry, and we're looking for talented and passionate individuals to join our growing team.

About the Position

We're seeking an exceptionally skilled Chat Support Associate to provide top-notch support to our vibrant community of veterinary professionals. As a critical member of our support team, you'll engage with users through live chats, phone calls, emails, internal discussion boards, and platform demos, ensuring an excellent experience on our platform.

Key Responsibilities:

• Respond to user inquiries via live chat, email, and phone in a timely and effective manner, providing exceptional customer experience.
• Troubleshoot issues quickly, explaining scenarios and solutions in an easily digestible and effective manner.
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more.
• Collaborate cross-functionally with engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools.
• Work with vendor and industry partners to streamline communication and alerts between systems.
• Continuously develop and expand processes to streamline support workflows, ensuring efficiency and effectiveness.

Requirements and Qualifications

Essential Qualifications:

• 1 year of relevant, customer-facing work experience.
• 2-year Associate's Degree or 4-year College Degree.
• Excellent written and verbal communication skills.
• Experience in chat support (preferred).
• Patience and compassion when handling difficult situations.
• Ability to adapt quickly and manage many concurrent responsibilities.
• A strong desire to learn and help customers succeed.
• A positive attitude and one-for-all team mentality, with excellent collaboration skills.

Preferred Qualifications:

• Tech/start-up work experience.

What We Offer

Benefits and Perks:

• 100% remote work within the USA.
• Medical, Dental, and Vision Insurance.
• Automatic 401k contribution.
• Employee referral program.
• At-home office setup.
• Bi-annual company retreats.
• Open vacation policy.
• Equity.
• Monthly team events.

Our Culture and Values

At blithequark, we're committed to creating a diverse and inclusive workplace, welcoming applicants from all backgrounds. We provide equal employment opportunities to all applicants, in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know, and we'll make every effort to accommodate your needs.

Career Growth and Learning Opportunities

As a member of our team, you'll have access to various learning and growth opportunities, including:

• Professional development and training programs.
• Mentorship and coaching.
• Cross-functional collaboration and knowledge sharing.
• Opportunities for career advancement and growth.

How to Apply

If you're passionate about delivering exceptional customer experiences and contributing to the growth of a revolutionary animal health e-commerce platform, we encourage you to apply for this exciting opportunity.

Note: blithequark is an equal opportunity employer and does not sponsor work visas at this time.

Important Security Notice

We're committed to ensuring a secure and positive job search experience for all applicants. Please be aware of the following:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed).
• Authentic communications from our company will only come through verified email addresses and phone numbers.
• Independently verify the legitimacy of any job postings you come across.
• We will never request sensitive personal or financial information from you during the application process.
• If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department.

We're excited to welcome you to our team and look forward to receiving your application!