Experienced Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center Operations and CPAP Resupply Management

Join the Team at blithequark: Revolutionizing Home Medical Equipment and Patient Care

blithequark is a national leader in providing high-quality medical products, services, and outstanding customer care across 45 states. With a focus on empowering patients to manage their health and treatment at home, we offer a range of solutions including ventilators, oxygen, sleep apnea treatment, wound care, diabetic solutions, and home medical equipment. Our mission is to help patients lead more comfortable and productive lives by keeping them engaged in their care.

About the Role: Sleep Therapy Inbound Customer Service Representative

We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of our team, you will serve as the first line of contact for CPAP resupply customers, providing exceptional customer service, and ensuring seamless order intake and management.

Key Responsibilities:

• Acts as a patient advocate to resolve questions or concerns in a timely and professional manner.
• Collects patient, source information, and inputs data into our proprietary e-Intake system.
• Completes thorough verification for products and services, ensuring accuracy and quality control.
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines.
• Identifies and resolves problems in a timely manner, providing solutions and alternatives as needed.
• Provides basic technical customer service assistance for CPAP equipment and educates patients on CPAP supplies.
• Manages all aspects of initial intake via high-volume inbound phone calls, ensuring prompt and regular attendance.
• Processes related patient paperwork and tickets to ensure timely fulfillment of product orders.
• Makes outbound calls as needed to collect patient data and ensures data accuracy.
• Maintains confidentiality and practices discretion and caution when handling sensitive information.

What We Offer:

Competitive Compensation and Benefits:

• Starting pay of $15.50 per hour, with a monthly bonus program offering potential unlimited earnings.
• Comprehensive benefits package including 401k, medical, dental, and vision coverage.
• Life insurance and disability benefits, as well as generous paid time off and paid holidays.
• Overtime pay for non-exempt hourly positions and employee discount program.
• Employee recognition program and bonus and incentive opportunities.
• Mileage reimbursement and telephone reimbursement (when applicable for the position).

Growth and Development Opportunities:

• Opportunities for career growth and professional development in a dynamic and supportive environment.
• Comprehensive training program, including in-office training and ongoing support.
• Chance to work with a talented and dedicated team, passionate about delivering exceptional patient care.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or GED equivalent required.
• One to three years of related prior work experience in a team-oriented environment, preferably in the medical field.
• Strong customer service background and experience with administrative record management.
• Valid driver's license in state of residence with a clean driving record (when applicable for the position).

Preferred Skills and Knowledge:

• Knowledge of billing reimbursement and insurance policies and requirements.
• Experience with medical billing practices and durable medical equipment (DME) or home medical equipment (HME).
• Medical terminology and ability to interpret a variety of instructions in various communication mediums.
• Multi-tasking and attention to detail, with self-motivation, organization, and time-management skills.

Work Environment and Culture:

At blithequark, we pride ourselves on a culture of excellence, compassion, and teamwork. Our work environment is designed to support the well-being and success of our employees, with a focus on flexibility and work-life balance. As a remote-friendly company, we offer the opportunity to work from home after successful completion of in-office training and meeting expectations with management approval.

How to Apply:

If you are a motivated and compassionate individual looking to make a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.

blithequark is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.