**Experienced Customer Care Specialist II - Remote Customer Service Representative - Blithequark**

Join the Blithequark Team as a Customer Care Specialist II

Blithequark is seeking a compassionate and solutions-oriented Customer Care Specialist II to join our team! As a fully remote, work-from-home position, this role offers the flexibility to work from the comfort of your own home while providing exceptional service to our customers. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About Blithequark

At Blithequark, we pride ourselves on being a customer-centric organization that values empathy, innovation, and teamwork. Our mission is to provide top-notch products and services that exceed our customers' expectations, and we're looking for talented individuals like you to help us achieve this goal. As a Customer Care Specialist II, you will play a critical role in ensuring that our customers receive the best possible experience when interacting with our company.

Key Responsibilities

• Troubleshoot and Resolve Customer Inquiries: Successfully address and resolve all customer service inquiries or issues via incoming phone, email, and/or chat contacts in a timely and professional manner.
• Provide Critical Service and Product Information: Ensure customers receive accurate and up-to-date information about our products and services, promoting customer satisfaction and loyalty.
• Process Orders and Enter Data: Accurately process orders and enter data into our order entry system, maintaining attention to detail and efficiency.
• Track Customer Packages: Monitor and track customer packages, providing updates and resolving any issues that may arise during shipping.
• Other Duties as Assigned: Perform additional tasks and responsibilities as needed to support the team and ensure seamless customer experiences.

Requirements and Qualifications

Essential Qualifications:

• 6+ Months of Customer Service Experience: A minimum of 6 months of experience in a customer service-focused environment, such as a contact center, retail, hospitality, or food and beverage.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
• Fast-Paced Environment: The ability to work in a fast-paced environment and demonstrate a high sense of urgency, prioritizing tasks and managing multiple customer interactions simultaneously.
• Computer Systems and Troubleshooting: A basic understanding of computer systems and troubleshooting issues with minimal assistance.
• Scheduled Work Hours: The ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs dictate.
• Home Workspace Requirements: A quiet, distraction-free, secure home workspace with a wired, high-speed internet connection, modem or router with an Ethernet port.

Preferred Qualifications:

• Customer Service Certification: Certification in customer service or a related field is preferred.
• Technical Skills: Familiarity with customer relationship management (CRM) software and other technical tools used in customer service.
• Language Skills: Proficiency in a second language is an asset.

What We Offer

Career Growth Opportunities:

At Blithequark, we're committed to the growth and development of our employees. As a Customer Care Specialist II, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and coaching.
• Take on additional responsibilities and contribute to the success of our team.
• Explore opportunities for advancement within the company.

Learning Benefits:

We offer a comprehensive training program to ensure your success in this role, including:

• Orientation: A 1-week orientation program (Tuesday - Friday, 7:00 AM - 4:00 PM PST).
• Training: A 3-week training program (Monday - Friday, 7:00 AM - 4:00 PM PST).

Work Environment and Company Culture:

At Blithequark, we strive to create a positive and inclusive work environment that supports the well-being of our employees. As a remote worker, you'll enjoy:

• The flexibility to work from home and create your own schedule.
• A collaborative and supportive team environment.
• Opportunities for professional growth and development.

Compensation and Benefits:

We offer a competitive compensation package and benefits program, including:

• Competitive hourly rate.
• Comprehensive benefits package.
• Paid time off and holidays.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team as a Customer Care Specialist II at Blithequark.

Don't miss this opportunity to join our team and start your journey with Blithequark! Apply today and take the first step towards a fulfilling and rewarding career in customer service.