Experienced Customer Care Agent - Remote in CA, CO, TX - Delivering Exceptional Support for Photographers and Driving Success at Blithequark

About Blithequark

At Blithequark, we're on a mission to revolutionize the people photography industry by providing innovative solutions that empower photographers to succeed. With a strong entrepreneurial spirit and a proven sustainable business model, we've grown into a dynamic team of 170+ talented individuals across 5 countries. Our end-to-end workflow and e-commerce solution enables photographers to streamline their workflow, from photo management to payment, and focus on what they love – capturing life's precious moments.

We're dedicated to building a tight-knit ecosystem where everyone can thrive, and we're excited to welcome a new Customer Care Agent to our team! As a Customer Care Agent at Blithequark, you'll play a critical role in ensuring our customers get the best out of our solution, providing exceptional guidance and support via phone and email.

The Role

We're looking for an enthusiastic and customer-focused individual to join our Customer Development Team in California (remote), Colorado (hybrid), or Texas (remote). As a Customer Care Agent, you'll be the first point of contact for our clients, providing accurate information about our platform and its features, troubleshooting technical issues, and escalating complex problems to the relevant departments.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and courteously via phone and email.
• Provide accurate information about our platform and its features, ensuring customers get the most out of our solution.
• Troubleshoot technical issues, identify root causes, and escalate complex problems to the appropriate departments.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Support the improvement of our Customer Development operation, providing valuable insights and feedback to drive growth and innovation.

Requirements and Qualifications

We're looking for a highly motivated and customer-focused individual with a passion for delivering exceptional support. To succeed in this role, you'll need:

Essential Qualifications:

• At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes.
• Strong problem-solving abilities and attention to detail, with the ability to quickly grasp and explain complex technical concepts.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
• Experience communicating customer issues to internal teams, with a focus on collaboration and resolution.

Preferred Qualifications:

• Experience in software or tech organizations, with a understanding of technical platforms and processes.
• Familiarity with CRM systems and customer support software.
• Previous experience working in a remote or hybrid environment, with a strong ability to work independently.

What We Offer

At Blithequark, we're committed to creating a work environment that's collaborative, open, and supportive. Here are just a few of the benefits and perks we offer:

Our Culture:

• We pride ourselves on our eNPS of 47+, which speaks to our commitment to creating a positive and supportive work environment.
• Bi-annual review process and a strong feedback culture to ensure your growth and development.

Work Arrangements:

• Flexible hybrid model, combining the best of both worlds, with teams distributed across the US.
• Meeting hub in Atlanta, with meeting frequency depending on your location.
• Work from abroad, with up to 40 days outside the USA.

Benefits and Perks:

• Generous leave policy, with flexible sick leave and paid medical leave.
• Paid parental leave, supporting your personal and family life.
• Subsidized fitness membership, with various options to choose from.
• Annual learning budget of $500, which can be increased to $1,000, to support your growth and development.

Why Join Blithequark?

At Blithequark, we believe in equal opportunities and welcome applications from all members of society, irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We're excited to discover how your distinctive experience can enhance our team and drive success.

We work as one team, wherever you come from, and however you identify. Our hiring decisions are based on your experience, skills, and personality, and we believe that employing a diverse workforce is central to our success.

How to Apply

If you're passionate about delivering exceptional customer support and driving success, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss your qualifications further.

Don't miss this chance to join our dynamic team and be part of our journey to empower photographers like never before! Apply now and take the first step towards a rewarding career at Blithequark.