Experienced Full Stack Fraud Customer Service Representative – Gaming Industry and Fair Play Protection

Join the Elite Team of Fraud Investigators at blithequark

Are you ready to be the guardian of fair play in the gaming world? blithequark is looking for sharp minds to join our elite team of fraud investigators as a Fraud Customer Service Representative. As a fully remote position, you'll have the opportunity to work from the comfort of your home in Atlanta, GA, and be part of a company that values innovation, growth, and making a real impact in the gaming community.

The Mission

Dive into the digital realm as a Fraud CSR at blithequark, where you'll protect millions of players by investigating suspicious activities across our client's gaming platform. If you love solving puzzles, have a passion for gaming, and want to make the gaming world safer, this could be your perfect next move. As a Fraud CSR, you'll be part of a team that puts customers and communities first, and works with cutting-edge gaming platform and fraud detection technology.

Key Responsibilities

• Investigate and Resolve Complex Fraud Cases: Use cutting-edge investigation tools to solve complex fraud cases, analyzing digital footprints to separate legitimate transactions from fraudulent ones.
• Collaborate with Elite Fraud Prevention Team: Work closely with our elite fraud prevention team to stay one step ahead of emerging fraud trends and make the gaming world safer for everyone.
• Analyze and Interpret Data: Analyze data to identify patterns and anomalies, and interpret results to determine the root cause of suspicious activities.
• Communicate Effectively: Explain complex technical concepts in a clear and concise manner, both verbally and in writing, to customers, colleagues, and stakeholders.
• Stay Up-to-Date with Industry Trends: Stay current with the latest developments in fraud prevention, gaming, and technology to continuously improve your skills and knowledge.
• Maintain Composure under Pressure: Work in a fast-paced environment, maintaining composure and focus when facing challenges and tight deadlines.

Requirements and Qualifications

Essential Qualifications:

• Customer Service Experience: At least 1 year of customer service experience in an interactive environment, with a proven track record of providing excellent service and support.
• Technical Support Experience: 1+ year of technical support experience, with the ability to troubleshoot technical issues and speak 'tech'.
• Gaming Knowledge: Active gaming experience, with a strong understanding of the player's world (League of Legends or VALORANT players, we're looking at you!).
• Network Troubleshooting Abilities: Network troubleshooting abilities, with the ability to manage your own network and devices.
• Quick Learning Capabilities: Quick learning capabilities for new software and tools, with a strong ability to adapt to changing environments.
• Typing Speed and Accuracy: Minimum typing speed of 30 WPM, with high accuracy and attention to detail.
• Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex issues and determine effective solutions.
• English Communication Skills: Excellent English communication skills, both verbal and written, with the ability to explain complex technical concepts in a clear and concise manner.

Preferred Qualifications:

• Fraud Prevention Experience: Experience in fraud prevention, with a strong understanding of fraud detection and investigation techniques.
• Technical Skills: Proficiency in technical skills such as network troubleshooting, data analysis, and software applications.
• Gaming Industry Knowledge: Knowledge of the gaming industry, with a strong understanding of gaming platforms, trends, and technologies.

Skills and Competencies

To succeed as a Fraud CSR at blithequark, you'll need to possess a unique combination of technical skills, gaming passion, and customer service expertise. Key skills and competencies include:

• Analytical and Problem-Solving Skills: The ability to analyze complex data, identify patterns and anomalies, and determine effective solutions.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
• Technical Skills: Proficiency in technical skills such as network troubleshooting, data analysis, and software applications.
• Gaming Knowledge: A strong understanding of the gaming industry, with a passion for gaming and a desire to make a positive impact.
• Adaptability and Flexibility: The ability to adapt to changing environments, priorities, and deadlines, with a strong ability to work in a fast-paced and dynamic setting.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Fraud CSR, you'll have access to:

• Comprehensive Training and Onboarding: A comprehensive training and onboarding program to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing Learning and Development: Ongoing learning and development opportunities, including training sessions, workshops, and conferences.
• Career Advancement Opportunities: Career advancement opportunities, with a clear path for growth and development within the company.
• Mentorship and Coaching: Mentorship and coaching from experienced professionals, to help you navigate your career and achieve your goals.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. As a fully remote employee, you'll have the opportunity to work from the comfort of your own home, with a flexible schedule and autonomy to manage your work.

• Remote Work: Fully remote work arrangement, with the flexibility to work from anywhere.
• Flexible Schedule: Flexible schedule, with the ability to work a variety of shifts and hours.
• Autonomy and Independence: Autonomy and independence to manage your work and make decisions.
• Collaborative and Supportive Team: Collaborative and supportive team environment, with regular check-ins and feedback.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and success.

• Competitive Salary: Competitive salary, with opportunities for bonuses and performance-based incentives.
• Comprehensive Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
• Paid Time Off: Paid time off, with opportunities for vacation, sick leave, and holidays.
• Professional Development: Professional development opportunities, including training and education programs.

Ready to Join the Fight?

If you're excited about protecting the gaming community while growing your career in fraud prevention, we want to hear from you. Show us how you'll bring your unique combination of technical skills, gaming passion, and customer service expertise to our team. This is more than just a job - it's an opportunity to be part of something bigger, protecting the gaming community while building an exciting career in fraud prevention.

Apply Now and join the elite team of fraud investigators at blithequark.