Experienced Student Success Coach – Remote Academic Support and Guidance Specialist

Introduction to blithequark

Imagine a career where your success is directly tied to the progress and achievements of those you serve. At blithequark, we are dedicated to empowering aspiring students to reach their full academic potential. Our team is passionate about making a meaningful difference in the lives of our students, and we invite you to join us in this rewarding endeavor. As a Student Success Coach, you will play a vital role in guiding and supporting students throughout their educational journey, helping them overcome challenges, and fostering a love of lifelong learning.

About the Role

The Student Success Coach position at blithequark is a unique opportunity to make a positive impact on the lives of students. As a coach, you will be responsible for providing personalized support and guidance to a group of assigned students, empowering them to achieve academic excellence and reach their full potential. This role involves working from the comfort of your own home office, with a set schedule during our hours of operation, which include Monday to Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We welcome applications from talented individuals across all time zones, as long as you have availability during our operating hours.

Key Responsibilities

• Provide enrollment, student development, and retention services to ensure a high-quality learning experience for our students.
• Manage a caseload of assigned students, proactively reaching out to coach and support them throughout their degree program.
• Encourage and support students through regular outreach, helping them develop the skills and knowledge necessary for academic success.
• Create a safe and trusted environment where students feel comfortable sharing their thoughts, aspirations, concerns, and interests.
• Offer guidance on utilizing resources to maximize student success, and become a certified resume reviewer to provide expert resume and career development support.
• Act as a liaison between students and various departments, ensuring seamless communication and support.

Essential Qualifications

To be considered for this role, you will need:

• A Bachelor's degree from an accredited institution of higher learning, recognized by the U.S. Department of Education (or international equivalent).
• At least two years of experience in academic support, admissions, customer service, human resources, or counseling.
• Knowledge of academic policies and procedures, as well as the ability to quickly learn technical skills.
• Excellent communication and listening skills, including a pleasant phone manner and strong customer support focus.
• Attention to detail and a passion for helping others achieve their goals.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience working in a remote or virtual environment.
• Familiarity with academic support software and technology.
• Certification in resume writing or career coaching (or willingness to obtain certification).
• Experience working with students from diverse backgrounds and with varying learning needs.

Skills and Competencies

To succeed as a Student Success Coach at blithequark, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to build rapport with students, colleagues, and other stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.
• Adaptability and flexibility, with the ability to adjust to changing circumstances and priorities.
• Passion for education and student success, with a commitment to making a positive impact on the lives of our students.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Student Success Coach, you will have access to:

• Comprehensive training and onboarding program, to ensure you have the skills and knowledge needed to succeed in your role.
• Ongoing professional development opportunities, including workshops, webinars, and conferences.
• Certification programs, such as the Certified Professional Resume Writer (CPRW) certification.
• Mentorship and coaching, to help you achieve your career goals and develop your skills and expertise.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a virtual team that is passionate about making a difference in the lives of our students. You can expect:

• A collaborative and inclusive culture, with a focus on teamwork and mutual respect.
• Flexible working arrangements, with the ability to work from the comfort of your own home office.
• Regular communication and feedback, to ensure you are supported and empowered to succeed in your role.
• Opportunities for growth and advancement, with a focus on developing your skills and expertise.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Salary range of $23-$24 per hour, depending on experience and qualifications.
• Paid time off, including vacation days, sick leave, and holidays.
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and health savings account.
• Tuition assistance, to support your ongoing education and professional development.
• Employee stock purchase plan, to give you a stake in our company's success.

Conclusion

If you are passionate about education and student success, and are looking for a rewarding career that makes a real difference in the lives of others, we encourage you to apply for the Student Success Coach role at blithequark. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and supportive team. Don't miss out on the chance to inspire and empower students to reach their full potential – apply today!