Bilingual Customer Service Representative - Health Plan Transportation Services (Part-Time Remote)

Join blithequark as a Part-Time Remote Customer Service Representative

Are you a compassionate and detail-oriented customer service professional looking for a part-time remote opportunity? Do you have excellent communication skills in both English and Spanish? blithequark is seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide top-notch support to our health plan partners' members, addressing their inquiries about transportation services and ensuring their needs are met with empathy and professionalism.

About blithequark and the Industry

blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional customer experiences and improving the lives of our health plan partners' members. Our company culture is built on a foundation of empathy, integrity, and teamwork, and we are committed to fostering a work environment that is inclusive, supportive, and empowering. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is passionate about making a positive impact in the healthcare industry.

Key Responsibilities

• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan partners.
• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call surveys.
• Adhere to all HIPAA and compliance protocols to ensure the protection of members' protected health information (PHI).
• Escalate transportation and customer service concerns to the contact center leadership team as needed.
• Provide accurate and timely data entry, ensuring that all member interactions are documented correctly.

Requirements and Qualifications

Essential Qualifications

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• High School degree or equivalent.
• Excellent written, communication, and data entry skills in both English and Spanish.
• Ability to sit for 4 hours or more a day wearing a headset.
• A secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shifts.
• A reliable computer with a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.

Preferred Qualifications

• Moderate experience in Microsoft Teams, Outlook, and Word.
• Previous experience working in a fast-paced, high-volume call center environment.
• Knowledge of healthcare industry regulations and compliance requirements.

Skills and Competencies

To succeed as a Customer Service Representative at blithequark, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with members and provide personalized support. You will also need to be highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment. Additionally, you will need to be proficient in using technology, including Microsoft Office applications and other software tools.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training and ongoing coaching to help you excel in your role. You will also have opportunities to develop new skills and advance your career within the company. Our company culture is designed to foster a sense of community and teamwork, and we encourage our employees to share their ideas and feedback.

Work Environment and Company Culture

As a part-time remote Customer Service Representative, you will work from the comfort of your own home, with flexible scheduling to accommodate your needs. Our company culture is built on a foundation of empathy, integrity, and teamwork, and we are committed to creating a work environment that is inclusive, supportive, and empowering. We value diversity and promote a culture of respect, where everyone feels valued and appreciated.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $16.50 per hour
• 401(k) and 401(k) matching
• Dental, health, and vision insurance
• On-the-job training and ongoing coaching
• Paid time off and referral program
• Work from home arrangement with flexible scheduling

Conclusion

If you are a motivated and compassionate customer service professional looking for a part-time remote opportunity, we encourage you to apply to join blithequark as a Bilingual Customer Service Representative. As a valued member of our team, you will have the opportunity to make a positive impact in the lives of our health plan partners' members, while developing your skills and advancing your career. Apply now to take the first step in your journey with blithequark!

Application Instructions: To apply for this exciting opportunity, please click on the link below and complete the application form. You will be required to answer the following questions:

• Are you willing to undergo a background check, in accordance with laws and regulations?
• Will you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status)?

We look forward to receiving your application and discussing this opportunity further!