Experienced Customer Service Representative - Payments and Digital Strategy Team at blithequark

Unlock a World of Possibilities with blithequark

Are you ready to embark on a journey that combines professional growth with a healthy work-life balance? At blithequark, we're not just looking for employees; we're looking for individuals who are passionate about delivering exceptional customer service and are eager to be part of a dynamic team. As a Customer Service Representative in our Payments and Digital Strategy team, you'll be at the forefront of our operations, ensuring seamless transactions and providing top-notch service to our members.

About the Role

This role is a key part of the Payments and Digital Strategy crew within blithequark's Credit Union, focusing on the daily functions related to check processing, item processing, direct bills, and fund transfers. As a Customer Service Representative, you will be responsible for a wide range of tasks that require attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Complete data entry and balancing functions to ensure accuracy and efficiency.
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions.
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing.
• Work on member cases/sports assigned, ensuring timely and effective resolution.
• Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws.
• Process loan payments, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams.
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products.
• Log, study, and make necessary GL, account changes, and/or returns.
• Process Stop Pays and Check Batching.
• Complete daily balancing and department closing.
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests.
• Research and confirm incoming and outgoing fund transfer information.
• Communicate with the seller to process fund transfers.
• Understand and be familiar with outgoing and incoming fund transfer laws.
• Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers.
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees.

Essential Qualifications

To succeed in this role, you will need:

• A high school degree or GED.
• Intermediate Excel and Word experience.
• The ability to work extended hours in support of business needs.
• Excellent customer service skills.
• The ability to perform in a fast-paced environment, handle multiple tasks, and function as a fundamental part of a team.
• The ability to perform mathematical calculations and analyze data.
• The ability to effectively prioritize work and meet deadlines under high-volume pressure.
• The ability to cross-train and perform any role assigned within the department.
• The ability to engage professionally with all personnel and members.
• The ability to work independently with minimal supervision.
• Strong employer competencies, including self-motivation and attention to detail.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Previous customer/member service experience.
• Previous banking or Credit Union experience.
• Episys/Symitar and processing wires experience.
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience or training.

What You'll Gain

At blithequark, we offer a comprehensive benefits package that includes:

• Travel Perks: Explore the world with travel benefits that extend to you, your family, and friends, with access to 365 destinations on over 6,800 daily flights across our global network.
• Health Benefits: Enjoy health, dental, prescription, and vision benefits from day one, along with virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Take advantage of our well-being programs designed to help you be the best version of yourself, with the right tools, resources, and support.
• 401(k) Program: Participate in our 401(k) program, available upon hire, with company contributions available after one year, depending on the workgroup.
• Additional Benefits: Benefit from our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Our Culture

At blithequark, we pride ourselves on fostering an inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace that meets and exceeds the needs of our global customer base.

Why Choose blithequark?

By joining our team, you'll not only be gaining a fulfilling career but also becoming part of a community that values diversity, inclusion, and employee well-being. We're committed to providing a work environment that is both challenging and rewarding, with opportunities for growth and development.

If you're ready to take your career to new heights and be part of a team that is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark.

Apply Now!