Customer Care Professional - Platinum at blithequark: Delivering Exceptional Customer Experiences

Join blithequark and Lead the Way in Customer Care

At blithequark, we believe that with the right backing, people and businesses can progress in incredible ways. As a Customer Care Professional - Platinum, you will be part of a global and diverse community of colleagues committed to providing the world's best customer experience. Our company culture is built on a foundation of unwavering commitment to our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

About blithequark and the Customer Care Industry

blithequark is a renowned leader in the customer care industry, known for its dedication to going above and beyond to provide the best customer experience. As a Customer Care Professional - Platinum, you will be the face of the company, creating positive interactions with our customers every day. You will have the opportunity to curate unique travel or lifestyle experiences, help customers with their everyday needs, and grow your skills through industry-leading training and ongoing coaching.

Role & Responsibilities

As a Customer Care Professional - Platinum at blithequark, you will utilize your skills, experience, and passion for customer service to help propel your team and its business partners to success. Your key responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality.
• Consulting with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
• Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants.
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics.

Minimum Qualifications

To be successful as a Customer Care Professional - Platinum at blithequark, you will need:

• Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
• Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
• Driven to please by providing the ultimate experience for our Card Members on every interaction.
• Timeliness and reliability.

Preferred Skills

While not mandatory, the following skills are highly preferred for the Customer Care Professional - Platinum role at blithequark:

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
• Customer service and consultative sales environment experience preferred.
• Passion for consultative sales, recommending products or solutions tailored to each customer.
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

Additional Requirements

To be considered for the Customer Care Professional - Platinum role at blithequark, you must be able to:

• Work anytime between 6:00 am - 2:00 am, including weekends.
• Work in a hybrid environment in Sunrise, Florida, with an on-site expectation of 3 days/week.
• Demonstrate flexibility in your work schedule, as required by the role.

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Salary and Benefits

The expected hourly pay range for this job requisition is $20.00 to $22.25 hourly, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Why Join blithequark?

At blithequark, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. We prioritize their physical, financial, and mental health through each stage of life. Our company culture is built on a foundation of unwavering commitment to our customers, communities, and each other. We offer a fantastic and diverse working environment, where high performance is rewarded with target-driven incentives.

Equal Opportunity Employer

blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a career that offers growth, flexibility, and a comprehensive benefits package, we encourage you to apply for the Customer Care Professional - Platinum role at blithequark. Join our team and lead the way in customer care!