Experienced Customer Service Representative for Inbound Calls - Work from Home Opportunity at blithequark

Join blithequark, a Leader in Technology for Human Services

At blithequark, we're passionate about developing innovative solutions for complex human service operations. As a family-owned and operated business in our 52nd year, we've built a reputation for being a trusted partner to our clients and a supportive community for our employees. Our culture is rooted in teamwork, dedication, empowerment, and a commitment to work-life balance, making us an ideal place for individuals seeking a fulfilling career.

About Us

blithequark is a multi-state operation with over 650 employees across the United States. We're proud to be a competitive and dynamic organization that values the expertise of our team members. Our success is driven by our ability to innovate and deliver high-quality systems and product lines that meet the evolving needs of our clients. If you're looking for a career that makes a difference, we invite you to explore opportunities at blithequark.

Customer Service Representative - Inbound Calls (Remote)

We're seeking an experienced Customer Service Representative to join our team on a full-time basis, working from home. As a key member of our customer service team, you'll be responsible for handling inbound calls from child support client stakeholders, providing exceptional service, and ensuring that our clients receive the support they need.

Key Responsibilities

• Receive and respond to inbound calls from clients in accordance with Standard Operating Procedures and contractual obligations.
• Categorize calls received into predefined categories and record any abusive or extraordinary calls.
• Maintain a general understanding of policies and procedures to provide accurate and effective support.
• Demonstrate strong oral and written communication skills to resolve client inquiries and concerns.
• Utilize modern office practices, procedures, and equipment to perform duties efficiently.
• Exhibit excellent interpersonal skills, using tact, patience, and courtesy when interacting with clients.
• Perform other duties as assigned by management.

Essential Qualifications

To be considered for this role, you must meet the following essential qualifications:

• High School Diploma or equivalent required.
• At least one year of prior experience in customer service, call center technology, or a related field.
• Strong data entry skills, including proficiency in keyboard, mouse, and 10-key pad.
• Ability to type a minimum of 35 WPM, with a typing test administered during the interview process.
• Basic knowledge of Microsoft Office.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual in English/Spanish.
• Previous experience working in a call center or customer service environment.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in using technology, including computers and software applications.
• Strong attention to detail and accuracy.

Working at blithequark

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters career growth and development. As a remote employee, you'll enjoy the flexibility of working from home while still being part of a dynamic and engaged team.

Career Growth Opportunities

We believe in investing in our employees' careers and providing opportunities for advancement. As a Customer Service Representative, you'll have the chance to develop new skills, take on additional responsibilities, and move into new roles within the organization.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, dedication, and empowerment. We celebrate our employees' achievements and provide a fun and supportive virtual work environment. As a remote employee, you'll be able to work in a comfortable and distraction-free environment, with the flexibility to manage your work schedule.

Compensation and Benefits

We offer a competitive compensation package, including:

• A pay rate of $14.00/hour.
• Medical, Dental, and Vision benefits after 30 days of enrollment for full-time employees.
• 401(k) plan.
• Paid Time Off (PTO) accrual on your first day.
• Health Club Reimbursements.
• Career Growth Opportunities.

Why Work at blithequark?

At blithequark, we're passionate about making a difference in the lives of our clients and our employees. As a Customer Service Representative, you'll have the chance to work on a dynamic team, develop new skills, and enjoy a flexible and supportive work environment. If you're looking for a career that makes a difference, we invite you to join our team.

To be considered for this role, you must reside in one of the following states: AL, FL, GA, KS, MO, NC, SC, OH, TN, TX, or WV. You'll also need to meet our remote work requirements, including a quiet and distraction-free workspace, reliable high-speed internet connection, and a smartphone with Android OS or iPhone.

If you're ready to take your career to the next level and join a dynamic and supportive team, apply now to become a Customer Service Representative at blithequark.