Experienced UX Research Operations Manager – Project Management, Process Development, and Collaboration Expertise for Azure Research Activities

Introduction to Our Company and the Role

We are a dynamic and innovative company operating in the tech industry, with a strong focus on user experience (UX) research. Our team is dedicated to delivering exceptional results, and we are now seeking an experienced UX Research Operations Manager to join our friendly and collaborative team. This is an exciting remote opportunity with an immediate start, offering a competitive salary and the chance to work on diverse projects that drive success. As a UX Research Operations Manager, you will play a crucial role in operating programs and collaborations in support of Azure research activities and employees, including employee onboarding, procuring software, recruiting participants, and other general support as assigned.

Key Responsibilities and Projects

In this role, you will contribute to various key projects, including onboarding, recruiting, documentation, and support for internal Microsoft conferences related to UX research. Your typical task breakdown will consist of 25% meetings and 75% heads-down work, with responsibilities such as ticket management, onboarding, managing the ADO board to process recruiting opportunities, documentation, meetings, collaboration, and creating reporting on current research projects and review.

• Onboard researchers to tools and programs available, ensuring a smooth transition and optimal use of resources.
• Operate existing and develop new procedures for participant recruiting (advertising) needs, measuring the effectiveness of UX research recruiting campaigns and programs.
• Identify areas for improvement and create clarity in UX research processes, developing and implementing new procedures as needed.
• Create high-quality documentation according to set standards, ensuring clarity, conciseness, style, and terminology are consistent and effective for both technical and non-technical audiences.
• Coordinate projects, making and implementing detailed plans to accomplish goals, and present and explain proposals, reports, and findings to stakeholders.

Candidate Requirements and Qualifications

To be successful in this role, you should have 2-4 years of overall experience in the field, with a strong background in project management, process development, and collaboration. While a degree is not required, equivalent work experience in User Experience, Marketing, Program Management, or a similar field is essential. The ideal candidate will have experience designing, implementing, and documenting processes, as well as creating documentation for technical and non-technical audiences.

• Minimum 2-4 years of experience with Azure DevOps and Power BI.
• Minimum 2-4 years of experience with problem-solving skills, strong writing skills, and verbal and written communication skills.
• Experience with stakeholder communication, recruiting for a UX research team, and marketing with PM experience is highly desirable.

Essential Skills and Competencies

To excel in this role, you should possess a range of essential skills and competencies, including:

• Experience designing, implementing, and documenting processes, with a strong understanding of principles and methods for showing, promoting, and selling products or services.
• Knowledge of computer software, such as MS Word, MS PowerPoint, and work tracking tools, with the ability to learn new tools and technologies quickly.
• Verbal and written communication skills, problem-solving skills, attention to detail, negotiation skills, customer service, and interpersonal skills, with the ability to work independently and manage your time effectively.
• Flexibility and the ability to thrive in an evolving environment, with a strong willingness to take initiative and learn new skills and technologies.

Career Growth Opportunities and Learning Benefits

As a UX Research Operations Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs to enhance your skills and knowledge in UX research, project management, and process development.
• Opportunities to work on diverse projects and collaborate with cross-functional teams, expanding your network and experience.
• A dynamic and supportive work environment that encourages innovation, creativity, and growth.

Work Environment and Company Culture

Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We value diversity, equity, and inclusion, and strive to create a work environment that is welcoming, supportive, and inclusive for all employees. As a remote team, we prioritize communication, transparency, and trust, with regular virtual meetings and check-ins to ensure everyone is connected and informed.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of perks and benefits, including:

• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off.
• Opportunities for professional development and growth, with a budget for training and education.
• A dynamic and supportive work environment, with a range of social and networking events to connect with colleagues and industry professionals.

Conclusion and Call to Action

If you are a motivated and experienced UX Research Operations Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, a range of career growth opportunities, and a dynamic and supportive work environment, this role offers the perfect chance to take your career to the next level. Don't miss out on this opportunity to join our friendly and collaborative team – apply now and take the first step towards an exciting and rewarding new role!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our team, and we're excited to see what you can bring to the table. Apply today and let's start a conversation about this amazing opportunity!