**Experienced Student Loan Advisor – Customer Contact Center (Work From Home after 90 days)**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of student borrowers? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Customer Contact Center Representative, specializing in Student Loan Support. At blithequark, we pride ourselves on being a family-oriented and team-driven organization that values diversity, equity, and inclusion. Our commitment to these core values is reflected in our inclusive work environment, where every individual is empowered to grow and succeed. As a valued member of our team, you'll have the opportunity to establish a long-term career with us, with opportunities for growth and advancement. **About blithequark** blithequark is a leading provider of innovative solutions for student loan support. Our mission is to empower student borrowers with the knowledge and resources they need to succeed. We're committed to delivering exceptional customer service, ensuring that every interaction is personalized, professional, and respectful. **Job Summary** As a Customer Contact Center Representative, you'll play a critical role in supporting student borrowers with their questions, concerns, and needs. You'll work closely with our team to provide accurate and timely information, process applications, and resolve emerging problems. Your exceptional communication skills, active listening, and empathetic nature will make a significant difference in the lives of our customers. **Key Responsibilities** * Take incoming calls, use chat, and complete outbound calls to assist student borrowers with their questions and concerns * Provide detailed information and process applications with accuracy and efficiency * Resolve emerging problems and ensure customer satisfaction * Practice active listening, empathy, and clear communication with customers * Follow established policies and procedures, including working within various systems and adhering to ethics and privacy rules * Assist callers with filling out their application and submitting it electronically to plan providers for processing * Complete basic call logs, documentation, and related call details for each phone inquiry **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * Ability to effectively work within established key performance indicators/metrics * Demonstrated excellent interpersonal and leadership skills * Ability to multi-task and stay organized while completing simultaneous tasks **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our team is passionate about delivering exceptional customer service, and we're dedicated to providing the resources and support needed to succeed. **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance paid for by blithequark * Paid holidays from day one of employment (if you meet the criteria) **Career Growth Opportunities** As a valued member of our team, you'll have opportunities for growth and advancement within blithequark. Our commitment to employee development and training ensures that you'll have the skills and knowledge needed to succeed in your role and beyond. **Work From Home Opportunity** After 90 days of employment, you may be eligible to work from home. To qualify, you must be in good standing with attendance, compliance, and performance. Once qualified, you must maintain these metrics to continue working from home. **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of blithequark. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of blithequark. If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of student borrowers, we invite you to join our team at blithequark. Apply now to become a valued member of our team and start your career with us today! Apply for this job