Experienced Full Stack Customer Service Representative - Bilingual Spanish, Remote US, Delivering Exceptional Support in a Dynamic, Results-Oriented Environment

Join the Team at blithequark: Transforming Lives through Exceptional Customer Service

blithequark is a pioneering organization dedicated to empowering individuals with disabilities, chronic illnesses, and aging adults to maintain their independence in their homes and communities. As the nation's largest and most experienced Financial Management Service provider, we collaborate with states and managed healthcare organizations to optimize the use of taxpayer-funded services. Our mission is to make a meaningful difference in the lives of our consumers, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team.

About Our Culture and Values

At blithequark, we foster a fast-paced, entrepreneurial environment that rewards results-oriented individuals who strive to exceed customer expectations. Our culture is built on a foundation of diversity, inclusion, and empowerment, where every employee is valued and respected. We're committed to creating a workplace where our team members feel motivated, supported, and inspired to make a positive impact.

Job Summary

We're seeking an experienced Customer Service Representative to provide exceptional support to our consumers, caregivers, and stakeholders. As a Bilingual Spanish Customer Service Representative, you will play a critical role in delivering high-quality service, responding to inquiries, and resolving support tickets in a timely and professional manner. This is a remote opportunity that offers flexible scheduling and the chance to make a meaningful difference in the lives of our consumers.

Key Responsibilities

• Respond to inbound and outbound call inquiries, providing accurate and timely information to consumers, caregivers, and stakeholders.
• Initiate outbound calls to follow up on previous contacts, resolve issues, and provide support.
• Respond to inquiries in a professional, friendly, and timely manner, demonstrating a public-service oriented approach and understanding of the needs of persons with disabilities.
• Perform support ticket transaction resolution tasks and administrative functions, ensuring accurate and efficient processing.
• Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries.
• Maintain adequate records and documentation for audit and internal control purposes.
• Route mail, email, and other administrative support duties as assigned.
• Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities.
• Learn program rules and regulations of assigned projects to ensure ability to respond to customer service inquiries.

Essential Qualifications

Education

A high school degree or equivalent is required.

Experience

6 months of call center experience or 1 year of customer service experience is preferred. Bilingual Spanish skills are required.

Skills and Competencies

• Excellent verbal and written communication skills, with the ability to compose reports, business correspondence, and procedure manuals.
• Strong troubleshooting and problem-solving skills, with attention to detail and ability to manage time effectively in a fast-paced environment.
• Demonstrated understanding and ability to work with persons with disabilities.
• Knowledge of Microsoft Windows, Excel, and Word is preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting the growth and development of our team members. You'll have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages learning and innovation.

Work Environment and Company Culture

We offer a remote work environment with flexible scheduling, allowing you to work from the comfort of your own home. Our company culture is built on a foundation of:

• Diversity, inclusion, and empowerment.
• Results-oriented approach with rewards for exceptional performance.
• Collaboration and teamwork.
• Commitment to making a positive impact in the lives of our consumers.

Compensation and Benefits

We offer a comprehensive compensation package, including:

• Competitive base pay with opportunities for performance-based incentives.
• 401k Retirement Plan.
• Medical, Dental, and Vision insurance on the first day of employment.
• Generous Paid Time Off.
• Employee Assistance Program and more!

Why Join blithequark?

If you're passionate about delivering exceptional customer service, making a positive impact, and working in a dynamic and results-oriented environment, we encourage you to apply for this exciting opportunity. At blithequark, we're dedicated to transforming lives and empowering individuals to maintain their independence. Join our team and be part of a mission-driven organization that's making a difference.

Don't miss this chance to join our team and start making a meaningful impact in the lives of our consumers. Apply now and take the first step towards a rewarding career with blithequark!