Experienced Multilingual Customer Support Representative – Mobile Gaming Industry with Remote Work Opportunities

Join the Global Team at blithequark

blithequark is a pioneering mobile game development company that has made a significant impact on the global gaming industry. With revenue ranking among the top 3 in the world and leading the EMEA region, our games have been installed 2.3 billion times, reaching a third of the world's population, and are enjoyed by over 30 million players daily. As a dynamic and innovative company, we are committed to delivering exceptional gaming experiences and are now seeking a skilled Customer Support Representative to join our team.

About the Role

As a Customer Support Representative at blithequark, you will play a vital role in providing technical support to our global player base across multiple platforms. You will be the go-to expert for assisting players with their queries, offering technical advice, and resolving issues efficiently. This is an excellent opportunity to be part of a fast-paced and dynamic team, working remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro.

Key Responsibilities:

• Provide technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the help of support engineers
• Engage with a global player base, offering technical advice and assistance in English, German, and Russian
• Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
• Utilize research skills to come up with solutions and enhance our support services
• Develop and maintain a comprehensive knowledge base to ensure accurate and efficient issue resolution
• Contribute to the improvement of our support processes and procedures

Requirements

To be successful in this role, you should possess the following skills and qualifications:

Essential Qualifications:

• Excellent communication skills in English, both verbal and written
• Excellent communication skills in German, both verbal and written
• Excellent communication skills in Russian, both verbal and written
• A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise

Preferred Qualifications:

• Experience playing mobile games
• Previous experience in customer support or a related field
• Familiarity with gaming industry trends and technologies

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of benefits and opportunities to support your career aspirations:

• Reimbursement for participation in relevant conferences and courses
• Regular internal bootcamps and training sessions
• Access to discounted English language courses
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on the following values:

• Emphasis on work-life balance
• Support for leading a healthy lifestyle
• Community involvement and charity projects
• Regular team-building events and activities

Compensation, Perks, and Benefits

We offer a comprehensive compensation package and a range of perks and benefits to support your well-being and job satisfaction:

• Healthcare reimbursement, including dental insurance and treatment for COVID-19
• Generous paid vacation days and sick leave
• Reimbursement for gym memberships or fitness app subscriptions
• Access to online sessions with a psychologist
• Merchandise and entertainment perks

Work Format

We offer flexible work arrangements, including:

• Remote work opportunities
• Office locations in Armenia, Georgia, Kazakhstan, and Montenegro

How to Apply

If you are a motivated and customer-focused individual with a passion for the gaming industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

Don't miss this chance to be part of a dynamic and innovative company that is shaping the future of mobile gaming. Apply now and start your journey with blithequark!