Experienced Customer Support Associate for blithequark - $28/Hour - Full-Time Opportunity in Texas, USA

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead!

About the Role

This position is a member of the Information Technology Group within the Information Technology Division, specializing in blithequark Customer Support. As a key member of our team, you will be responsible for providing first-level issue troubleshooting via the phone for all hardware and software supported by our systems worldwide.

Why You'll Love This Job

This role offers a unique opportunity to work with a dynamic team, providing top-notch support to our customers. You will be the first point of contact for resolving issues, and your expertise will be crucial in ensuring our customers receive the best possible experience. With a competitive salary of $28/hour and a comprehensive benefits package, this is an opportunity you won't want to miss.

Key Responsibilities

• Provides resolution to issues that can be solved via phone, and when necessary, refers more complex issues to a certified support specialist.
• Offers first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments.
• Conducts issue determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, and more.
• May interact with internal and external support teams and third-party vendors to identify and address core issues.
• Simulates or reproduces customer issues to determine operational difficulties.
• Maintains daily awareness of outages and issues system-wide.
• Escalates incidents to escalation teams to ensure customer resolution.
• Provides timely communication (verbal or written) to Level 2 support or other management personnel, as needed.
• Expeditiously consults Level 2 support or other management personnel regarding quality issues to determine effectiveness or policy.
• Stays at work longer than scheduled as needed and when approved.
• Maintains confidentiality regarding employee, company, and customer data.
• Demonstrates commitment to and compliance with all company and departmental policies, procedures, and practices.

Requirements for Success

To be successful in this role, you will need:

• Minimum Qualifications: Technical degree or equivalent experience.
• 2+ years Help Desk or customer support experience.
• 2+ years troubleshooting experience with service desk environments.
• Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Apple certification (Apple Genius).
• A+ Certification.

Skills and Competencies

To excel in this role, you will need:

• Strong interpersonal, written, and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical skills.

What You'll Get

At blithequark, we offer a comprehensive benefits package, including:

• Medical benefits: Access to health, dental, prescription, and vision benefits from day one.
• Wellness programs: Tools, resources, and support to help you be your best self.
• 401(k) program: Available upon enrollment, with company contributions available after one year.
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Diversity and Inclusion at blithequark

At blithequark, we believe that inclusion and diversity are the foundation of our unique workforce. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace to address and exceed the needs of our diverse world.

Conclusion

Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving smoothly? Join blithequark and be yourself in a dynamic and inclusive environment. Apply now to take the first step in an exciting new career!