Experienced Customer Service Representative for Renewable Energy Program - Full-Time Work from Home Opportunity in New England

Introduction to blithequark

At blithequark, we are passionate about providing communities with the choice to purchase cleaner energy at competitive rates. As a leading contact center, we partner with external clients and Community Choice Aggregations (CCAs) to make a positive impact on the environment. Our mission is to empower customers with the knowledge and resources they need to make informed decisions about their energy choices. We are seeking a highly skilled and dedicated Customer Service Representative to join our team and contribute to our goal of delivering exceptional customer experiences.

Job Overview

We are looking for a talented and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for ensuring a high level of customer service to our CCA customers. This is a full-time, work-from-home opportunity that offers a competitive hourly rate, comprehensive benefits, and opportunities for growth and advancement. If you are passionate about delivering exceptional customer experiences and making a difference in the renewable energy industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer inbound calls from customers regarding the new community energy program, including program questions and bill-related inquiries.
• Provide white-glove premier customer service using strong written and verbal communication skills.
• Develop a deep understanding of the assigned CCA programs, including billing and customer service complexities.
• Ensure that all required contractual and Service Level Agreements are met, and program and billing knowledge is continually up-to-date.
• Utilize group chat to ensure first call resolution, and escalate critical issues to the client quickly.
• Assist clients with urgency, ensure accurate processes are followed, and provide feedback to improve our services.
• Maintain effective working relationships with coworkers, clients, customers, and utilities.

Essential Qualifications

• Strong customer service skills, diplomacy, and tact.
• Organized and detail-oriented, with analytical skills and attention to detail.
• Strong verbal and written communication skills for logging calls and live chat.
• Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts.
• High school diploma required, associate's degree or above a plus.
• 2 years of customer service experience preferred, with a strong background in handling customer inquiries and resolving issues.
• Bilingual (English/Spanish) is preferred, but not required.

Preferred Qualifications

• Experience working in the renewable energy industry or a related field.
• Knowledge of community choice aggregation programs and their benefits.
• Strong technical skills, with the ability to learn new software and systems quickly.
• Excellent problem-solving skills, with the ability to think critically and outside the box.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, coaching, and feedback to help you succeed in your role. You will also have opportunities to advance your career and take on new challenges as our company continues to grow and expand. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and collaboration.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in empowering our employees to make a difference and providing them with the resources and support they need to succeed. As a work-from-home employee, you will be part of a remote team that is passionate about delivering exceptional customer experiences and making a positive impact on the environment. We offer a range of benefits and perks to support your well-being and work-life balance, including flexible scheduling, paid time off, and comprehensive health insurance.

Compensation, Perks, and Benefits

• Competitive hourly rate, starting at $17.50 per hour and increasing to $18.50 per hour after training.
• Comprehensive benefits package, including 401(k), dental insurance, health insurance, and vision insurance.
• Paid time off and flexible scheduling to support your work-life balance.
• Opportunities for growth and advancement, with comprehensive training and coaching programs.
• Work-from-home arrangement, with the flexibility to work from the comfort of your own home.

Technical Requirements

To be successful in this role, you will need to have a reliable computer and internet connection. You must reside in either New Hampshire, Massachusetts, or another New England state and have a laptop or desktop that meets our technical requirements, including:

• Windows 10 operating system.
• i5 CPU or equivalent.
• 8 GB RAM.
• Broadband internet connection (200 Mbps up/down).

You must also have access to a hardwired ethernet connection and be able to use one of the following browsers: Google Chrome, Microsoft Edge, or Internet Explorer 11.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a positive impact on the environment and providing our customers with the knowledge and resources they need to make informed decisions about their energy choices. Join our team and be part of a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Apply today to become a part of our team and take the first step towards a rewarding and challenging career in customer service.