**Experienced Customer Service Specialist – Entry-Level Position with Career Growth Opportunities at blithequark**

Are you passionate about delivering exceptional customer experiences and resolving complex issues with ease? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Specialist, where you'll have the opportunity to grow your career and make a meaningful impact on our customers' lives. **About blithequark** blithequark is a leading organization that values innovation, collaboration, and customer satisfaction. Our state-of-the-art facility, located at 4721 Lake Park Drive, Johnson City, TN 37615, is designed to foster a productive and engaging work environment. With a strong commitment to employee development and well-being, we offer a comprehensive benefits package, flexible work strategies, and a collaborative team environment that encourages growth and success. **Job Summary** As an Experienced Customer Service Specialist, you will be responsible for assisting with customer service inquiries, providing solutions based on client needs, and analyzing potential risks to identify effective solutions. This entry-level position offers a unique opportunity to develop your skills and knowledge in a dynamic and supportive environment. **Key Responsibilities:** * Assist with evaluating and resolving service inquiries from clients across different platforms, including phone, email, and chat * Effectively use various computer systems to complete assigned tasks and address account inquiries * Develop and maintain working knowledge of specific groups of blithequark products and services * Analyze and identify potential risks and identify solutions that meet client needs * Complete assigned tasks in an accurate and efficient manner * Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations * Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding blithequark, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency **Qualifications:** * 1-3 years' work experience in a related role * Proficient in Microsoft Office and Windows Operating Systems * Demonstrated experience solving customer service inquiries * Effective verbal and written communication skills * Ability to work in a fast-paced environment * Excellent technical and data entry skills, including the utilization of a 10-key touchpad * Proven ability to navigate multiple systems and customer service platforms concurrently * High School diploma or equivalent **Essential Skills and Competencies:** * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong technical skills, including proficiency in Microsoft Office and Windows Operating Systems * Ability to adapt to changing priorities and deadlines * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth * Comprehensive training and development programs to enhance your skills and knowledge * Collaborative team environment that encourages learning and growth * Access to cutting-edge technology and tools to support your work * Flexible work strategies to support work-life balance **Work Environment and Company Culture:** * State-of-the-art facility designed to foster a productive and engaging work environment * Collaborative team environment that encourages learning and growth * Flexible work strategies to support work-life balance * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k), and life insurance * Wellness programs and paid time off packages to support employee well-being **Compensation and Perks:** * Competitive salary range: $39,520.00 - $50,770.00 * Discretionary and formulaic incentive and retention awards * Comprehensive benefits package, including medical, dental, and vision coverage, 401(k), and life insurance * Wellness programs and paid time off packages to support employee well-being * Flexible work strategies to support work-life balance **How to Apply:** If you're passionate about delivering exceptional customer experiences and resolving complex issues with ease, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job