**Experienced Guest Relation Officer / Live Chat Agent – US Remote Customer Support Specialist**

At blithequark, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a dedicated and experienced Guest Relation Officer / Live Chat Agent, you'll play a vital role in fostering positive relationships with our guests, enhancing their overall satisfaction, and promoting our brand. If you're passionate about customer service and possess excellent communication skills, we invite you to join our team and become an integral part of our customer support services. **About blithequark** blithequark is a leading real estate company that's passionate about providing innovative solutions to our clients. With a strong focus on customer satisfaction, we're committed to delivering exceptional experiences that set us apart from the competition. Our team is comprised of dedicated professionals who share a common goal: to provide unparalleled service and support to our clients. As a Guest Relation Officer / Live Chat Agent, you'll be part of a dynamic team that's driven by a passion for customer service and a commitment to excellence. **Responsibilities** As a Guest Relation Officer / Live Chat Agent, you'll be responsible for managing incoming guest inquiries via live chat and providing prompt, accurate responses. Your primary responsibilities will include: * Managing incoming guest inquiries via live chat and providing prompt, accurate responses * Assisting guests with reservations, property inquiries, and other service-related questions * Resolving client complaints or issues by following up and ensuring customer satisfaction * Maintaining a detailed knowledge of our properties, services, and promotions to provide informed assistance * Documenting interactions and following up on unresolved inquiries to enhance customer experience * Collaborating with team members to improve service delivery and identify trends in guest feedback **Requirements** To be successful in this role, you'll need to possess the following qualifications and skills: * Proven experience in customer service or guest relations, preferably in the real estate or hospitality industry * Exceptional communication skills, both written and verbal * Strong problem-solving abilities and a customer-oriented mindset * Familiarity with live chat software and customer relationship management (CRM) tools * Ability to work independently in a remote setting, managing time effectively * Detail-oriented with excellent organizational skills * High school diploma; a degree in hospitality or a related field is a plus **Preferred Qualifications** While not required, the following qualifications and skills are highly desirable: * Experience with Microsoft Teams or similar collaboration tools * Familiarity with CRM software and customer support platforms * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Excellent written and verbal communication skills **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and manage time effectively * Detail-oriented with excellent organizational skills * Familiarity with live chat software and CRM tools * Strong customer service skills and a customer-oriented mindset **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to providing our team members with opportunities for growth and development. As a Guest Relation Officer / Live Chat Agent, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package that includes health insurance, retirement savings, and paid time off **Work Environment and Company Culture** As a remote team member, you'll have the flexibility to work from anywhere and enjoy a better work-life balance. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that encourages creativity, diversity, and growth. **Compensation, Perks, and Benefits** As a Guest Relation Officer / Live Chat Agent, you'll be eligible for a competitive salary, comprehensive benefits package, and a range of perks and incentives. Our benefits package includes: * Competitive salary and bonus structure * Comprehensive health insurance and retirement savings plan * Paid time off and holidays * Flexible work arrangements and remote work options * Professional development opportunities and training programs * Access to a range of employee discounts and perks **How to Apply** If you're passionate about customer service and possess excellent communication skills, we invite you to apply for this exciting opportunity. To get started, please follow these steps: 1. Create an email account using a reputable email service provider (e.g., www.outlook.com). 2. Download the Microsoft Teams app for free to your mobile device or PC through the App Store or Play Store. 3. Sign into the downloaded Microsoft Teams app. 4. Send a message via the Microsoft Teams app to ([email protected]). You'll be directed to the chat screen, then send a message to Sir. Mike Corbitt via the Microsoft Teams app to get started ASAP. 5. Once added, send him a message ASAP using your interview code [MES-W458] to confirm your attendance. Don't miss this opportunity to join our team and become an integral part of our customer support services. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job