**Experienced Customer Experience Concierge - Lead the Way in Delivering Exceptional Service at blithequark's Centurion Lounge**

At blithequark, we're committed to providing the world's best customer experience every day, and we're looking for talented individuals to join our team as Customer Experience Concierges at our Centurion Lounges in Denver and Los Angeles. As a Customer Experience Concierge, you'll be the face of blithequark to our customers, acting as an ambassador of the brand and delivering superior service to our Card Members visiting the Centurion Lounge. **About blithequark** At blithequark, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Our global and diverse community of colleagues is united by an unwavering commitment to backing our customers, communities, and each other. We're a company that values recognition, leadership, and impact, and we offer benefits, programs, and flexibility that support our colleagues personally and professionally. **Join the blithequark Team** As a Customer Experience Concierge at blithequark's Centurion Lounge, you'll be part of a dynamic team that's dedicated to delivering exceptional service to our Card Members. You'll have the opportunity to learn and grow with us, creating a career journey that's unique and meaningful to you. Our company values integrity, diversity, and inclusion, and we strive to create an environment where everyone feels seen, heard, and valued. **Key Responsibilities** As a Customer Experience Concierge, you'll be responsible for delivering superior service to Card Members visiting the Centurion Lounge. Your key responsibilities will include: * Welcoming and providing access to Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Qualifications** To be successful as a Customer Experience Concierge at blithequark's Centurion Lounge, you'll need to possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts including nights, weekends, and holidays is essential * Light to moderate lifting may be required for certain job tasks **Compensation and Benefits** As a Customer Experience Concierge at blithequark's Centurion Lounge, you'll be rewarded with a competitive hourly pay range of $20.00 to $22.12, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture** As a Customer Experience Concierge at blithequark's Centurion Lounge, you'll be part of a dynamic team that's dedicated to delivering exceptional service to our Card Members. Our work environment is fast-paced and active, with a focus on collaboration and teamwork. We're committed to creating an environment where everyone feels seen, heard, and valued, and we strive to uphold our company values of integrity, diversity, and inclusion. **Equal Opportunity Employer** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Customer Experience Concierge at blithequark's Centurion Lounge. Apply for this job