Experienced Full-Time Customer Service Representative – Inbound Claims Support and Exceptional Customer Experience

Join the Team at blithequark: Delivering Exceptional Customer Experiences

At blithequark, we're dedicated to making a positive impact in the lives of our customers. As a leading organization in the industry, we're committed to providing top-notch service and support to those who need it most. We're seeking a highly skilled and compassionate Customer Service Representative to join our team, focusing on inbound claims support and delivering exceptional customer experiences.

About the Role

As a Customer Service Representative – Inbound Claims Support at blithequark, you'll play a critical role in handling inbound customer service inquiries via telephone and/or email. You'll leverage your effective listening skills, diligence, and genuine desire to ensure that every customer experience is exceptional. By understanding our customers' needs and focusing on delivering tailored solutions, you'll provide a service experience that exceeds expectations.

Key Responsibilities:

• Respond to customer requests via telephone or email, providing excellent service and support.
• Research requests regarding policy provisions, claim status, and procedures to provide accurate and timely information.
• Efficiently process transactions and refer requests as needed to ensure seamless customer experience.
• Enhance customer relationships using effective communication and empathy to build trust and accountability.
• Support service campaigns as required to promote our products and services.
• Navigate electronic systems to provide integrated responses to inquiries and resolve customer issues.
• Maintain professionalism in all interactions, adhering to our high standards of customer service.

Requirements and Qualifications

Essential Qualifications:

• 2+ years of customer service experience in a call center or similar environment.
• Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday.
• Strong computer/keyboard skills and ability to navigate electronic systems.
• Excellent analytical and critical thinking skills to resolve complex customer issues.
• Superb listening skills with professional oral and written communication.
• Empathetic communication style to build trust and accountability with customers.

Preferred Qualifications:

• High School diploma or GED equivalent.
• Experience in insurance or financial services is a plus.
• Prior call center experience is highly preferred.
• Ability to learn quickly and develop an understanding of company products and services.
• Passion for customer service and commitment to follow-through.

What We Offer

Compensation and Benefits:

At blithequark, we offer a comprehensive compensation package, including:

• Competitive annual salary of $41,600.00.
• Comprehensive healthcare benefits to ensure your well-being.
• Life insurance to protect your loved ones.
• Retirement benefits to help you plan for the future.
• Parental leave to support your family's needs.
• Legal plan services to provide you with peace of mind.
• Paid time off to recharge and relax.
• Annual short-term incentive compensation to reward your hard work.

Career Growth and Development Opportunities:

At blithequark, we're committed to supporting your career growth and development. We offer:

• Training and initiatives to promote learning and growth within the company.
• Opportunities to enhance your skills and knowledge to advance in your career.
• A supportive environment dedicated to making a difference in the lives of customers.

Company Culture and Environment:

At blithequark, we foster a culture that emphasizes:

• Professionalism and empathy in all interactions.
• Continuous improvement to ensure we're always delivering our best.
• Strong customer connections to build trust and loyalty.
• Excellence in service delivery to exceed customer expectations.

Why Work at blithequark?

By joining our team at blithequark, you'll have the opportunity to:

• Make a positive impact in the lives of our customers.
• Advance your career in a respected organization.
• Work in a supportive environment dedicated to customer satisfaction.
• Enjoy a comprehensive compensation package and benefits.

Work Environment and Company Culture Highlights:

At blithequark, we pride ourselves on our:

• Welcoming and inclusive work environment.
• Commitment to employee growth and development.
• Flexible work arrangements to support work-life balance.
• Recognition and rewards for outstanding performance.

Location and Community:

Our location in Holly Springs, NC, offers:

• A welcoming community with a balance of suburban convenience and access to urban amenities.
• A family-friendly atmosphere with excellent schools and recreational opportunities.
• An ideal location for personal and professional growth.

How to Apply:

If you're passionate about delivering exceptional customer experiences and advancing your career, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to join our team today!