Experienced Bilingual Customer Service Associate - Night Shift for Innovative Enterprise Software Solutions at Blithequark

Join the Team at Blithequark: Where Customer Experience Meets Innovation

Blithequark, a pioneering enterprise software company, is on the hunt for talented customer service professionals to join our dynamic team. As a Bilingual Customer Service Associate, you will play a crucial role in delivering exceptional customer experiences, supporting our rapidly growing service solutions, and driving long-term value for our diverse customer base. If you're passionate about providing top-notch customer service, have a flair for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About Blithequark and Our Industry

Blithequark is revolutionizing the enterprise software landscape with our comprehensive platform, designed to simplify complex transportation software solutions. Our mission is to debunk traditional methods of software development and provide an alternative for those who have faced nightmares with failed implementations, broken promises, and clunky software. We're committed to making superb software that's easy to use, serving customers with a high sense of urgency, and driving long-term value through constant improvement.

Your Future Job: Bilingual Customer Service Associate (Night Shift)

As a Bilingual Customer Service Associate at Blithequark, you will be part of our operations team, reporting to our Customer Support Manager. This is an entry-level, full-time and/or part-time position, offering a unique opportunity to enter the highly competitive and lucrative enterprise software industry.

Key Responsibilities:

• Work night shifts from 3:30 PM to 12:30 PM EST, assisting customers with general inquiries, product issues, and account questions via phone, chat, and email.
• Solve customer issues and escalations related to Blithequark products and services, providing timely and effective resolutions.
• Prioritize work queues and backlogs, managing multiple customer requests simultaneously in a fast-paced environment.
• Complete help tickets for issues requiring technical support or development team assistance, ensuring seamless communication and collaboration.
• Provide exceptional customer service, taking ownership throughout the service cycle from initial request to final close-out of the support request.
• Model and champion Blithequark's cultural principles as we scale, contributing to our company's growth and success.

Requirements: The Ideal Candidate

Minimum Requirements:

• 1-3 years of experience in a customer-facing role within a contact center environment.
• Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings.
• Experience in a high-pace environment handling escalated customers and following up on customer requests in a timely manner.
• Strong problem-solving skills and a proven ability to deliver a positive customer experience.
• Exceptional communication skills to effectively communicate with a wide range of customers.
• Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels.
• Experience working with ticketing systems (e.g., Zendesk, Hubspot, ServiceCloud).
• Proficient with macOS and both Apple and Android mobile devices for app usage.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.

Preferred Qualifications:

• Strong ability to actively listen and ask follow-up questions to drive customer success.
• Ability to verbally guide customers to solutions in both app and web-based applications.
• Thrive in an unstructured, fast-paced, and change-heavy environment.
• Ability to work flexible hours when needed (nights and weekends).
• Experience supporting service requests in billing, RMA, cancellations, and renewals.
• Experience supporting telematics systems, ELDs, and hours of service compliance is a plus.

To Land the Job, You'll Need...

• Fluent in Spanish.
• Ultra-positive attitude and cool under pressure.
• Rock-solid verbal and written communication skills with a strong focus on details.
• A knack for investigative research and strong critical thinking skills.
• Ability to work independently, coupled with keen awareness of customer satisfaction cues.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work well in a team environment.

Extra Awesome (Not Required):

• A degree in any field (Supply Chain/Logistics or Business preferred).

What We Offer at Blithequark

• Competitive wages.
• Hybrid work location.
• Peer-driven training and ongoing support.
• Casual dress code and flexible working hours to fit your life.
• Ability to work from home.

Our Work Environment and Company Culture

At Blithequark, we're committed to creating a work environment that's supportive, collaborative, and inclusive. Our team works together to cover during vacation, absence, etc., and we encourage a culture of continuous learning and growth. We're passionate about taking the complexity our clients face every day and breaking it down to the simplest possible solution.

Career Growth Opportunities and Learning Benefits

As a customer service professional at Blithequark, you'll have opportunities to grow and develop your skills in a rapidly growing company. We're committed to providing ongoing training and support to help you succeed in your role and advance in your career.

Compensation, Perks, and Benefits

We offer competitive wages, a hybrid work location, and a range of perks and benefits to support your well-being and success. Our compensation package is designed to attract and retain top talent, and we're committed to providing a positive and supportive work environment.

Conclusion and Call to Action

If you're passionate about delivering exceptional customer experiences, have a flair for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Apply now to join our team at Blithequark and be part of our mission to revolutionize the enterprise software landscape.

Don't miss this opportunity to join our dynamic team and take your career to the next level! Apply now and start your journey with Blithequark.