Experienced Full Stack Customer Service Coordinator – Remote Operations and Supply Chain Management in California

About blithequark

blithequark is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in multiple segments, including women's, men's, and kid's apparel, accessories, entertainment, and beauty. We are focused on our customers and our brands that will drive the company's future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. blithequark reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Job Summary

As a Customer Service Coordinator at blithequark, you will be part of a team that leverages leading-edge technology and innovative solutions to deliver goods and materials on time, on schedule, and in great condition. You will play a critical role in ensuring that warehouses, factories, retail outlets, and online retailers all over the world have what they need, when they need it. This is a career path that offers non-stop challenges and endless variety, along with the opportunity to learn the business from the best.

Key Responsibilities

• Manage purchase orders from initial bulk allocation through the end of the life cycle of merchandise, including daily review, maintenance, and release of sales orders, follow-through with shipments, and reverse logistics.
• Help track production through receipt in the distribution center.
• Create and manage the work order process to ensure customer floor-ready requirements, as well as overall retail compliance is met.
• Review orders on an exception basis from all product flow streams daily and modify as necessary.
• Ensure all electronic transactions (EDI) are sent and/or received.
• Review daily shipments to ensure proper invoicing.
• Communicate daily with the Order Management Manager, as well as Sales & Warehouse counterparts to review customer delivery issues.
• Review Operational chargebacks with the Compliance team.
• Manage overall system data integrity with a main focus on sales orders.

Essential Qualifications

• Bachelor's degree preferred.
• Allocation experience a plus (preferably in the Apparel/Accessories/Footwear Industry).
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Some EDI and ERP Software experience, preferably SAP, is a plus.
• Working knowledge of retail math.
• Ability to foster effective teamwork.
• Good communication with business teams.
• Detail-oriented.
• Ability to learn difficult concepts quickly while offering creative solutions to problem-solving.
• Ability to multi-task in a fast-paced and dynamic environment.
• Excellent time management skills.
• Ability to set priorities effectively.

Preferred Qualifications

• Experience in a similar industry or role.
• Familiarity with supply chain operations and logistics.
• Certifications or training in relevant areas (e.g., SAP, EDI, ERP).

What We Offer

At blithequark, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership.

Compensation

Our salary range for this position is $41,000-$50,500 per year. We tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.

Benefits

• Comprehensive benefits plan (medical, dental, vision).
• Matching 401(k).
• Summer Fridays.
• Generous PTO.
• Merchandise discounts.
• Excellent career development opportunities.

Company Culture

At blithequark, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our social impact program, blithequark Cares, focuses on volunteerism to make a difference in communities we live and work in, and our D&I committee is shaping the future of diversity, equity, and inclusion at blithequark through workshops, resources, and inspiring conversation.

Employee Experience

• Opportunities for growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our careers site, and we will be in touch with you to schedule an interview.

blithequark is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment and encourage applications from candidates of all backgrounds.

Note: blithequark will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams.