Experienced Full-Time Provider Customer Service Call and Chat Representative - Remote in Multiple Locations - Healthcare Industry Leader

Join the Healthcare Revolution at blithequark

At blithequark, we're dedicated to transforming the healthcare experience, fostering healthier communities, and eliminating barriers to quality care. Our mission is to create a more responsive, affordable, and equitable healthcare system that positively impacts the lives of millions. As a leader in the healthcare industry, we're seeking talented professionals like you to join our team and make a meaningful difference.

About the Role

We're looking for an experienced Provider Customer Service Call and Chat Representative to support our providers and members. As a key member of our team, you'll be responsible for providing exceptional service, answering questions, and resolving issues related to benefits, eligibility, billing, clinical authorizations, and more. This is a full-time opportunity that offers flexible scheduling, comprehensive training, and a chance to grow in your career.

Primary Responsibilities

• Serve as an advocate for providers, demonstrating accountability and ownership to resolve issues efficiently and effectively.
• Provide exceptional service to providers through multiple channels, including phone calls and concurrent chat.
• Quickly triage contacts from healthcare professionals, understanding their needs and providing timely resolutions.
• Research and resolve complex prior authorization and claim issues, collaborating with internal partners as needed.
• Multitask effectively, navigating multiple systems to extract necessary information and resolve issues.
• Influence providers to utilize self-service digital tools, promoting navigation and faster resolution.

Requirements

Essential Qualifications

• High school diploma or equivalent work experience.
• 1+ year of customer service experience, with a proven track record of analyzing and solving customer concerns.
• Proficiency in computer and Windows PC applications, with the ability to learn new systems.
• Typing speed of 35-40+ WPM with 90% accuracy.
• Flexibility to work a full-time schedule (40 hours/week) with occasional overtime, weekends, and holidays.

Preferred Qualifications

• Prior healthcare experience and knowledge of healthcare terminology.
• Experience in a related environment, such as an office, call center, or customer service.

Soft Skills

• Multitasking and typing in multiple conversations.
• Resolving calls and messages, avoiding escalated complaints.
• Time management and organization.
• Emotional intelligence and empathy.
• Active listening and comprehension.
• Excellent written communication skills.
• Problem-solving, organization, and interpersonal skills.

What We Offer

Compensation and Benefits

We offer a competitive salary range of $16.54 - $32.55 per hour, depending on location, experience, and qualifications. In addition to your salary, you'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution.

Career Growth and Development

At blithequark, we're committed to helping you grow in your career. You'll have access to 12 weeks of paid training, opportunities for professional development, and a clear path for advancement.

Work Environment and Culture

We offer a flexible, remote work environment that allows you to work from home. Our culture is built on diversity, equity, and inclusion, and we're committed to creating a healthier atmosphere for all employees.

How to Apply

If you're passionate about making a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Conclusion

Join our team at blithequark and become a part of our mission to transform the healthcare experience. Apply now for the Provider Customer Service Call and Chat Representative role and start making a meaningful difference in the lives of millions.