Patient Care Customer Service Representative - Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences

Introduction to blithequark

At blithequark, we are dedicated to enhancing the lives of our patients by providing top-notch medical equipment, services, and unparalleled customer care. As a national leader in the healthcare industry, we specialize in offering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to take control of their health and treatment at home, ensuring they lead a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.

Job Overview and Responsibilities

We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a vital member of our team, you will be responsible for delivering exceptional patient experiences through timely and effective communication. Your primary responsibilities will include contacting patients regarding equipment delivery, taking orders, verifying patient information, and ensuring that orders are processed efficiently. If you are passionate about providing outstanding customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients as needed
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify that orders are complete and accurate, ensuring timely delivery to patients
• Perform other duties as assigned, demonstrating flexibility and a commitment to exceptional patient care

Qualifications and Requirements

To be considered for this role, you must meet the following essential qualifications:

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management, with a strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• Ability to pass a background investigation (company-wide) and drug screen (when applicable for the position)

Preferred Qualifications:

• Previous experience in a call center or customer service environment, preferably in the healthcare industry
• Knowledge of medical terminology and familiarity with home medical equipment and supplies
• Strong communication and interpersonal skills, with the ability to effectively interact with patients, families, and healthcare professionals

Skills, Knowledge, and Abilities

To succeed in this role, you must possess the following skills, knowledge, and abilities:

• Effective communication skills, both oral and written, with the ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Helpful, knowledgeable, and polite demeanor, with a positive attitude and a commitment to delivering exceptional patient experiences
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Strong problem-solving skills, with the ability to multi-task and pay attention to detail
• Self-motivation, organization, and time-management skills, with the ability to work independently and as part of a team

Physical Demands and Work Environment

This role requires:

• Sitting, walking, standing, talking, or listening, with close vision to small print on computer and/or paperwork
• Use of email transmission and communication, internet navigation and research, and Microsoft applications (Word and Excel)
• Familiarity with office equipment, including fax machines, copiers, printers, phones, and computers/tablets

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in the healthcare industry
• Opportunities for career advancement, with a focus on promoting from within
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional patient care

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A starting salary of $16 per hour, with quarterly bonus opportunities
• 100% remote work from home, with the flexibility to work from the comfort of your own home
• Generous paid time off and paid holidays, with a focus on work-life balance
• A comprehensive benefits package, including 401k, medical, dental, and vision insurance, life insurance, and disability insurance
• Employee discount program, employee recognition program, and bonus and incentive opportunities

Conclusion

If you are a compassionate and dedicated individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Patient Care Customer Service Representative at blithequark, you will have the chance to make a positive impact on the lives of our patients and their families, while also growing and developing your skills and knowledge in the healthcare industry. Apply today and join our team of experienced professionals who are committed to delivering exceptional patient care.