Experienced Customer Service and Remote Virtual Assistant for US Healthcare Industry - Medical Records Management and Patient Support

Introduction to blithequark

At blithequark, we are passionate about creating a positive impact in the lives of everyone we touch. We believe in building a team of individuals who are not limited by boundaries and are driven to excel in their roles. Our mission is to provide exceptional service and support to the US healthcare industry, and we are looking for talented and dedicated professionals to join our team. As a leader in the industry, blithequark offers a dynamic and supportive work environment that fosters growth, learning, and fun. If you are looking for a challenging and rewarding career opportunity, we encourage you to explore this exciting role and become a part of our high-performance team.

Job Overview

As a Customer Service and Remote Virtual Assistant for the US healthcare industry, you will play a critical role in providing exceptional support to healthcare professionals and patients. Your primary responsibilities will include preparing and assembling medical record documentation, ensuring compliance with regulatory requirements, and performing various clerical duties to improve provider productivity and clinic workflow. If you are a detail-oriented and organized individual with excellent communication skills and a passion for delivering outstanding customer service, we invite you to apply for this exciting opportunity.

Key Responsibilities

• Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and completeness
• Ensure medical record compliance by self-documentation attestation and adherence to regulatory requirements
• Update patient history, physical exam, and other pertinent health information in the patient's record
• Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures
• Monitor the duration of basic lab results and screening procedures, ensuring timely follow-up and communication with healthcare professionals
• Comply with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
• Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned

Required Equipment and Technical Specifications

To perform this role successfully, you will need to have the following equipment and technical specifications:

• Laptop/Desktop with at least i5 processor and 8gb of ram
• Internet Speed of 35mbps and above
• Noise Cancelling Headset/Webcam
• Dedicated place at home for work, ensuring a quiet and distraction-free environment

Essential Qualifications

To be considered for this role, you will need to meet the following essential qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
• Excellent communication and customer service skills, with the ability to interact with healthcare professionals and patients in a professional and empathetic manner
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office and electronic medical records (EMRs) systems
• Ability to work independently in a remote environment, with minimal supervision
• Strong attention to detail and ability to maintain accuracy and quality in a fast-paced environment

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Previous experience in a healthcare or medical records environment
• Knowledge of HIPAA and Joint Commission regulations and guidelines
• Certification in medical records or a related field
• Bilingual or multilingual skills, with the ability to communicate with patients and healthcare professionals in multiple languages

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to interact with healthcare professionals and patients in a professional and empathetic manner
• Organizational skills: strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Technical skills: proficiency in Microsoft Office and electronic medical records (EMRs) systems, with the ability to learn new software and systems quickly
• Attention to detail: strong attention to detail and ability to maintain accuracy and quality in a fast-paced environment
• Adaptability: ability to work independently in a remote environment, with minimal supervision, and adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service and Remote Virtual Assistant, you will have access to:

• Comprehensive training and onboarding program, with ongoing support and coaching
• Opportunities for professional development and advancement, with a clear career path and progression
• Access to industry-leading software and systems, with ongoing training and support
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service and support

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a remote employee, you will be part of a virtual team that is committed to delivering exceptional service and support to the US healthcare industry. Our company culture is built on the following values:

• Integrity: we are committed to acting with integrity and transparency in all our interactions
• Respect: we respect and value the diversity and individuality of our employees, customers, and partners
• Excellence: we strive for excellence in everything we do, with a focus on delivering exceptional service and support
• Fun: we believe in having fun and enjoying our work, with a positive and supportive work environment that fosters collaboration and teamwork

Compensation, Perks, and Benefits

As a Customer Service and Remote Virtual Assistant at blithequark, you will be eligible for a competitive salary and benefits package, including:

• Salary: USD $650 per month
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional development and advancement, with a clear career path and progression
• Flexible work arrangements, with the ability to work from home and set your own schedule
• Access to industry-leading software and systems, with ongoing training and support

Conclusion

If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. As a Customer Service and Remote Virtual Assistant at blithequark, you will be part of a dynamic and supportive team that is committed to delivering exceptional service and support to the US healthcare industry. With opportunities for growth and development, a competitive salary and benefits package, and a positive and supportive company culture, this is an opportunity you won't want to miss. Apply today and take the first step towards an exciting and rewarding career with blithequark!