Experienced Remote Customer Chat Specialist – Delivering Exceptional Customer Experiences through Personalized Conversations and Empowering Entrepreneurs, Coaches, and Speakers to Unlock Their Full Potential

Introduction to blithequark

At blithequark, we are passionate about empowering entrepreneurs, coaches, and aspiring speakers to unlock their full potential on stage and in business. Our mission is to help our clients create powerful signature talks, craft aligned offers, and scale their businesses through speaking opportunities. We specialize in developing personalized public speaking strategies that combine storytelling, audience engagement, and sales-driven delivery. Our top priority is building confidence and clarity for speakers, while supporting them with the tools, coaching, and community needed to thrive on their dream stages.

About the Role

We are seeking an experienced Remote Customer Chat Specialist to join our team at blithequark. As a Remote Customer Chat Specialist, you will provide an exceptional first impression on behalf of our customers by quickly answering online chat requests from customers. You will provide extensive knowledge about specific products and services, and identify consumer wants and needs. All communication with consumers takes place via our web-based live chat console. Your goal will be to have dynamic conversations that drive the consumer to want to do business with us, creating relationships and hearing the needs of our customers.

Key Responsibilities

• Respond to prospects in chat software, social media accounts, and email if needed, providing timely and personalized support to our customers.
• Schedule consultations between prospective clients and our Sales Representatives, ensuring a seamless and efficient process for our customers.
• Keep a detailed log of contacts, including those who were not interested, to track progress and identify areas for improvement.
• Follow up with prospective clients who have shown interest in the past, nurturing leads and building relationships with our customers.
• Be open to stepping in to take calls ranging from 15-minute calls to actual sales calls when needed, demonstrating your versatility and commitment to delivering exceptional customer experiences.

Qualifications and Skills

To be successful in this role, you must possess the following qualifications and skills:

• Experience navigating website pages and quickly identifying information, with the ability to multitask and prioritize quickly in a fast-paced environment.
• Social media experience, with a strong understanding of how to leverage social media platforms to engage with customers and promote our products and services.
• Effective written and oral communication skills, with the ability to think critically and provide personalized support to our customers.
• Detail-oriented and customer-focused, with a passion for delivering exceptional customer experiences and building strong relationships with our customers.
• Critical thinking skills, with the ability to adapt to changing situations and prioritize tasks effectively.
• Career-oriented and professional, with a strong work ethic and commitment to achieving individual and company benchmarks.
• Experience as a Sales and/or Customer Service Associate is a plus, with a proven track record of success in a similar role.

About You

We are looking for someone who:

• Lives and breathes sales and customer service, with a passion for helping others and delivering exceptional customer experiences.
• Loves the feeling of helping someone, with a strong desire to make a positive impact on our customers and our business.
• Is quick on their feet and comfortable talking to people, with excellent communication and interpersonal skills.
• Wants to believe in what they are selling, with a strong alignment with our mission and values at blithequark.
• Is comfortable working remotely, with a self-motivated and disciplined approach to work and a strong ability to manage time effectively.
• Thrives in a fast-paced environment, with a flexible and adaptable approach to work and a strong ability to prioritize tasks effectively.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Chat Specialist, you will have access to ongoing training and development opportunities, including:

• Comprehensive training on our products and services, to ensure you have the knowledge and skills needed to succeed in your role.
• Regular coaching and feedback, to help you improve your performance and achieve your goals.
• Opportunities for career advancement, with a clear path for progression and growth within our organization.
• A supportive and collaborative team environment, with a strong focus on teamwork and mutual support.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a Remote Customer Chat Specialist, you will be working remotely, with the flexibility to manage your own schedule and work environment. We offer a range of benefits, including:

• Flexible working hours, to ensure you can balance your work and personal life effectively.
• A comprehensive compensation package, including a competitive hourly rate and commission structure.
• Opportunities for professional development and growth, with a strong focus on ongoing learning and development.
• A supportive and collaborative team environment, with regular team meetings and social events.

Compensation and Benefits

We offer a competitive compensation package, including:

• An hourly rate of $4-$6 per hour, depending on experience and performance.
• A commission structure, with opportunities to earn additional income based on your sales performance.
• A range of benefits, including flexible working hours, ongoing training and development opportunities, and a supportive and collaborative team environment.

Conclusion

If you are a motivated and customer-focused individual, with a passion for sales and customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Remote Customer Chat Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth. With a competitive compensation package, ongoing training and development opportunities, and a supportive and collaborative team environment, this is an opportunity not to be missed. Apply now to take the first step in your career with blithequark!