Experienced Remote Customer Service Representative - Full-Time Opportunity with blithequark in Alberta

Join blithequark, a Leading Business Process Outsourcing (BPO) Company

blithequark is a renowned Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a full-time Remote Customer Service Representative with blithequark, you will be part of a dynamic team that handles inbound customer service, help desk, and back-office processing for commercial and public sector support positions.

About the Role

We are seeking highly motivated and dedicated customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As a Remote Customer Service Representative, you will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.

Key Responsibilities

• Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner.
• Utilize systems and technology to complete account management tasks, ensuring accuracy and efficiency.
• Recognize sales opportunities and apply sales skills to upgrade customer accounts, promoting business growth.
• Explain and position products and processes with customers, providing clear and concise information.
• Appropriately escalate customer dissatisfaction to the managerial team, ensuring prompt resolution.
• Ensure first call resolution through problem-solving and effective call handling, enhancing customer satisfaction.

Candidate Qualifications

To be considered for this position, you must possess the following essential qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred Qualifications

While not mandatory, the following qualifications are highly desirable:

• Previous customer service experience in a call center or similar environment.
• Familiarity with customer relationship management (CRM) software.
• Experience working in a remote or work-from-home setting.

What We Offer

At blithequark, we believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. As a full-time Remote Customer Service Representative, you can expect:

• A competitive hourly rate of $15.50.
• Bonus opportunities to enhance your earnings.
• Paid training to equip you with the necessary skills and knowledge.
• Paid time off and holidays to ensure a healthy work-life balance.
• Medical, dental, vision, and life insurance benefits.
• Retirement plans to support your long-term financial goals.
• Flexible schedules to accommodate your needs.
• A company laptop and necessary equipment to perform your job duties.
• Daily contests and prizes to keep your work engaging and fun.
• Casual dress code, allowing you to work comfortably from home.
• Regular raises based on tenure and performance.

Work Environment and Company Culture

As a remote employee, you will work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. At blithequark, we foster a culture that values diversity, equality, and inclusion. We are committed to providing a work environment that is free from discrimination, where employees are treated with dignity and respect.

Career Growth Opportunities

We are committed to helping our employees grow and develop in their careers. As a Remote Customer Service Representative, you will have opportunities to advance within the company, taking on new challenges and responsibilities. Our industry-leading training programs will equip you with the skills and knowledge necessary to succeed in your role and beyond.

Conditions of Employment

To be eligible for this position, you must:

• Be authorized to work in the country where the job is based.
• Be willing to submit to a background and/or security investigation with a fingerprint (subject to the program and location of the position).
• Be willing to submit to drug screening (subject to the program and location of the position).

Diversity and Equality

At blithequark, we embrace differences and believe that diversity benefits our employees, company, customers, and community. We maintain a work environment that is free from discrimination, where employees are treated with dignity and respect. We are committed to providing equal opportunities for all employees and applicants, regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If you require reasonable accommodations, please contact our Human Resources department.

About blithequark

blithequark helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

Conclusion

If you are a motivated and dedicated individual looking for a rewarding career in customer service, we encourage you to apply for this full-time Remote Customer Service Representative position with blithequark. With our competitive compensation, comprehensive benefits, and opportunities for career growth, we offer a fulfilling work environment that supports your success. Join our team today and discover a career that makes a difference!

To apply, please visit our company careers page and complete the full application, including screening questions and a brief pre-employment test.