Experienced Customer Service Representative - Sales (Hybrid) at blithequark: Redefining Customer Experience through Technology and Innovation

Join blithequark, a Global Leader in Communications and Technology

At blithequark, we're not just about providing customer service; we're about creating meaningful connections with each customer, introducing the latest technology, services, and offers that make a difference in their lives. As a Customer Service Representative - Sales in our hybrid model, you'll be at the forefront of this mission, working from our Richardson, TX location 3-4 days a week and remotely from home 1-2 days a week. This is your chance to be the voice of blithequark, driving customer satisfaction, loyalty, and sales growth.

About the Role

As a Premier Service Consultant specializing in customer acquisition and service, you'll be the first point of contact for prospective and existing customers, providing solutions to optimize their service experience. Your day-to-day will involve handling new service requests, addressing existing customer needs, and delivering personalized recommendations for our latest products and services. Your goal will be to provide effective and timely resolutions, meet monthly sales goals, and ultimately deliver an outstanding customer experience.

Key Responsibilities

• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers.
• Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.
• Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services.
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks.
• Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
• Occasional overtime may be required.
• For remote work, you'll need verified internet service and an established dedicated work area that meets blithequark's Work From Home (WFH) standards.

Preferred qualifications include:

• Previous sales experience.
• Technical knowledge of telecommunications products and services.
• Excellent communication and problem-solving skills.

Skills and Competencies

To excel as a Customer Service Representative - Sales at blithequark, you'll need:

• Strong customer service skills, with the ability to empathize and resolve customer issues.
• Sales acumen, with the ability to identify opportunities and make recommendations.
• Technical skills, with the ability to troubleshoot and resolve customer-impacting issues.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to your growth and development. As a Customer Service Representative - Sales, you'll have access to:

• Paid training and additional resources to support your success.
• Opportunities to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
• Career possibilities are limitless, with opportunities to move into new roles and expand your skill set.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. As a hybrid role, you'll have the flexibility to work from home and our Richardson, TX location, with opportunities to collaborate with colleagues and build meaningful relationships.

Compensation, Perks, and Benefits

As a Customer Service Representative - Sales at blithequark, you can expect:

• A competitive salary, with the potential to earn between $600.00 - $696.50 weekly + up to $36,000 in commissions yearly if all sales goals are met.
• Comprehensive benefits package, including Medical/Dental/Vision coverage, 401(k) plan, Tuition reimbursement program, Paid Time Off, and Holidays.
• Additional perks, such as Paid Parental Leave, Adoption Reimbursement, Disability Benefits, Life and Accidental Death Insurance, and Employee Assistance Programs.
• Extensive employee wellness programs and discounts on blithequark products and services.

Join Our Team

If you're ready to take the lead as the voice of blithequark and make a meaningful impact on our customers' lives, we'd love to hear from you. Apply today and become part of a team that's shaping the future of communications and technology.

blithequark is an equal employment opportunity employer, committed to providing a workplace that's inclusive and respectful of all employees. We welcome applications from diverse candidates and are committed to creating a work environment that's free from discrimination and harassment.

Don't miss this opportunity to join a team that's making a difference in the world. Apply now and start your journey with blithequark!