Experienced Full Stack Customer Service Representative - Remote Work from Home Opportunity with blithequark - $16-$35/hr - US

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking a driven, action-oriented Customer Service Representative to join our team, working remotely from the United States. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and driving sales growth. If you have a passion for customer happiness, previous experience working with luxury goods, and thrive in a dynamic, multitasking environment, we encourage you to apply.

About blithequark and the Industry

blithequark is a leading online shopping destination for fashion and style, offering a curated selection of ready-to-wear and accessories from over 500 international brands. Our platform provides women in 165 countries with a unique and nuanced shopping experience, complete with quick and free international shipping. As a subsidiary of blithequark, our customer service team plays a critical role in ensuring customer satisfaction and driving business growth.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to work from home, providing exceptional customer service to our clients via phone, email, and online chat. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and driving sales growth. This is a full-time, direct hire opportunity with a competitive salary range of $16-$35 per hour, depending on experience and geographic location.

Key Responsibilities:

• Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. Guide customers through the ordering procedure online.
• Address and resolve post-order inquiries regarding delivery, billing, and shipping.
• Utilize a range of software tools to address client inquiries and provide solutions.
• Collaborate with outside shipping contractors to resolve domestic and international customer concerns.
• Meet and exceed specific department goals and performance metrics.
• Work in a dynamic, multitasking environment, handling multiple customer inquiries simultaneously.
• Provide exceptional customer service, ensuring customer satisfaction and driving sales growth.

Essential Qualifications:

• Previous experience working in customer service, preferably with luxury goods.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment, handling multiple customer inquiries simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using software tools to address client inquiries.
• Availability to work various shifts, including nights, weekends, and holidays.

Preferred Qualifications:

• Bachelor's degree in a related field (e.g., business, communications, or customer service).
• Experience working with international customers and resolving complex issues.
• Knowledge of fashion trends and styles.
• Certification in customer service or a related field.

What We Offer:

• Competitive salary range of $16-$35 per hour, depending on experience and geographic location.
• Full-range of medical, financial, and other benefits.
• Opportunity for equity, sign-on payments, and other forms of compensation.
• Dynamic and supportive work environment.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our employees have the opportunity to move into leadership roles, take on new challenges, and develop new skills.

Work Environment and Company Culture:

blithequark is a collaborative and dynamic work environment that values innovation, creativity, and teamwork. Our company culture is built on the principles of respect, integrity, and customer obsession. We strive to create a work environment that is inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and employee recognition programs.

Base Salary:

The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth. We value our employees and offer a dynamic and supportive work environment, opportunities for career growth and professional development, and a comprehensive compensation package. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

If you are a driven and action-oriented individual with a passion for customer happiness, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!