Experienced Healthcare Customer Service Representative – Full-Time Work at Home Opportunity with blithequark

Introduction to blithequark

At blithequark, we are redefining the standards of customer service and experience, one interaction at a time. As a global leader in our field, we offer a wide range of career opportunities, from customer service and training to tech support and management. With locations in 18 countries around the world and the option to work from home through blithequark-at-home, we provide our employees with the flexibility and support they need to succeed. We take pride in promoting from within, with over 70% of our leaders starting their careers in entry-level positions.

About the Role

We are currently seeking an experienced and skilled Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for addressing customer concerns, providing support, and resolving issues in a timely and professional manner. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of our products and/or services
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Provide exceptional customer service, ensuring that all customer interactions are professional, courteous, and respectful
• Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously

Qualifications and Skills

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or GED
• Customer service experience is a plus, particularly in a healthcare or related field
• Strong computer navigational skills, including proficiency in Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills, with the ability to effectively communicate with customers and colleagues
• Exceptional listening and comprehension skills, with the ability to understand and resolve customer concerns
• Professional and courteous demeanor, with a strong focus on customer satisfaction

Preferred Qualifications

• Previous experience working in a customer service or call center environment
• Familiarity with customer relationship management (CRM) software and other customer service tools
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously
• Strong problem-solving skills, with the ability to think critically and outside the box

Work Environment and Requirements

To be considered for this role, you will need to meet the following work environment and requirements:

• Ongoing usage of phone and computer systems, with the ability to work effectively in a virtual environment
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file
• blithequark will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Physical Demands

This role requires constant sedentary work, with the ability to sit for long periods of time. You will also need to have the ability to use a computer and phone for extended periods, with regular breaks to stretch and move around.

Benefits and Compensation

At blithequark, we offer a comprehensive range of benefits and compensation, including:

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Compensation

The compensation for this role is $16 per hour, with opportunities for advancement and professional growth.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including leadership programs, paid training, and tuition reimbursement. We also provide opportunities for advancement and professional growth, with over 70% of our leaders promoted from within.

Company Culture

At blithequark, we are proud of our company culture, which is built on the values of respect, integrity, and customer satisfaction. We believe in empowering our employees to make a difference, and we provide a supportive and inclusive work environment that encourages collaboration and innovation.

How to Apply

To apply for this exciting opportunity, please follow these steps:

• Place an application through our website
• Complete your online assessment
• Our team will review your application and contact you if you are selected to move forward

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. blithequark is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we offer a supportive and inclusive work environment, comprehensive benefits, and opportunities for advancement and professional growth. Join our team today and start your journey to a rewarding and successful career in customer service.