Experienced Remote Administrative Support Specialist and Customer Service Representative for Travel Industry - Full or Part-Time Opportunity

Welcome to blithequark: Where Passion Meets Opportunity

At blithequark, we're not just a team - we're a family of innovators, thinkers, and doers who are passionate about making a real impact in the travel industry. We're on a mission to revolutionize the way people experience travel, and we're looking for talented individuals like you to join our journey. As a Remote Administrative Support Specialist and Customer Service Representative, you'll play a vital role in helping us achieve our goals and making a difference in the lives of our clients.

About the Role

We're offering an exciting opportunity for both full-time and part-time Remote Administrative Support Specialists and Customer Service Representatives to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, supporting our clients in achieving their travel goals, and contributing to the growth and success of our company. If you're a driven self-starter with a passion for travel, excellent communication skills, and a talent for persuasion, we want to hear from you!

Key Responsibilities

• Participate in monthly virtual meetings, where your insights and contributions will help shape blithequark's mission and culture
• Guide customers in achieving their travel goals by working closely with them to create personalized itineraries
• Live out blithequark's Core Values and Mission Statement, and embody our company culture
• Surprise and delight clients with innovative solutions and personalized service, ensuring no one falls through the cracks
• Respond to client inquiries and requests promptly
• Manage payments and send payment reminders
• Handle flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations
• Correspond with clients about their preferences, arrange surprises, welcome notes, and notify hotels of preferences before departure
• Prepare client documents and travel tips, advise on what should be printed, and ensure everything is ready 3 weeks before departure
• Assist with internal coordination and distribute necessary information
• Set schedules and manage time effectively
• Manage client profiles and bookings
• Serve as backup travel support or the main point of contact during emergencies, even outside of normal office hours
• Continuously grow in your ability to implement tools that enhance our remote workplace culture

What We're Looking For

We're looking for a driven self-starter who is proactive, positive, and trustworthy. You should be a flexible, creative thinker with strong organizational skills and a results-oriented mindset. Excellent verbal and written communication skills are essential, as well as the ability to work independently with a high degree of autonomy in a remote environment.

Essential Qualifications

• A strong foundation in leadership and a talent for persuasion
• Excellent communication and interpersonal skills
• Ability to work independently in a remote environment
• Strong organizational and time management skills
• Results-oriented mindset and a passion for delivering exceptional customer service

Preferred Qualifications

• Experience in the travel industry or a related field
• Knowledge of travel software and systems
• Experience working in a remote or virtual team environment
• Strong problem-solving and analytical skills
• Ability to speak multiple languages (an asset)

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop in their careers. As a Remote Administrative Support Specialist and Customer Service Representative, you'll have access to ongoing training and development opportunities, as well as the chance to work on exciting projects and contribute to the growth and success of our company.

Work Environment and Company Culture

At blithequark, we're proud of our company culture and the values that drive us. We're a team of passionate, innovative, and creative individuals who are dedicated to making a real impact in the travel industry. As a remote team member, you'll be part of a virtual community that values collaboration, open communication, and mutual respect. We believe in work-life balance and offer flexible working hours to ensure that you can thrive in your role and achieve your personal and professional goals.

Compensation and Benefits

We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. You'll also have access to a range of benefits, including health insurance, retirement savings plans, and paid time off. We believe in recognizing and rewarding our team members for their hard work and contributions, and we offer regular bonuses and incentives to motivate and inspire you to achieve your best.

How to Apply

If you're a motivated and talented individual who is passionate about travel and customer service, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to welcome you to the blithequark team and start working together to achieve great things!

Conclusion

At blithequark, we're on a mission to revolutionize the travel industry, and we're looking for talented individuals like you to join our journey. As a Remote Administrative Support Specialist and Customer Service Representative, you'll play a vital role in helping us achieve our goals and making a difference in the lives of our clients. With a competitive compensation package, ongoing training and development opportunities, and a flexible and supportive work environment, this is an opportunity you won't want to miss. Apply today and start your journey with blithequark!