Experienced Data Engineer for Customer Service Team – Big Data Pipeline Development and Data Analytics Expertise

Introduction to blithequark

blithequark is one of the world’s leading entertainment services, boasting 278 million paid memberships across over 190 countries. Our members enjoy a vast array of TV series, films, and games, all readily available to play, pause, and resume at their convenience, anytime and anywhere. As a pioneer in the entertainment industry, blithequark is committed to delivering an exceptional customer experience, shaping the evolution of storytelling, and continuously improving our services based on member feedback.

About the Role

We are seeking an experienced Data Engineer to join our Data Science & Analytics team, focusing on Customer Service. As a key member of our team, you will collaborate with data engineers, software engineers, and business owners to design, develop, and maintain reliable, scalable data pipelines. Your expertise will be instrumental in transforming raw data into core business metrics, working with custom visualization tools to surface Customer Service insights, and driving data-driven decisions to enhance our customer experience.

Key Responsibilities

• Design, develop, and maintain large-scale data pipelines using big data technologies such as Hive, Presto, Spark, and Flink, with a focus on medium to large-scale data sets (10s of millions of records)
• Apply strong data modeling skills to create adaptable structures that accommodate changes in source data or business processes
• Utilize Python or Scala to write clean, supportable code, with a strong emphasis on data quality and advanced SQL skills
• Develop and maintain custom visualization tools to surface Customer Service insights and drive business decisions
• Collaborate with analysts, engineers, and business leaders to identify and prioritize business problems, develop metrics, and implement data-driven solutions
• Demonstrate strong communication and partnership skills, working effectively with cross-functional teams to drive business outcomes

Essential Qualifications

• At least 4 years of experience in engineering data pipelines using big data technologies, with a focus on medium to large-scale data sets
• Strong data modeling skills, with the ability to design adaptable structures that accommodate changes in source data or business processes
• Proficiency in Python or Scala, with a passion for writing clean, supportable code
• Advanced SQL skills, with a strong emphasis on data quality and advocacy for data-driven decision-making
• Analytical aptitude, with the ability to think through complex business problems, develop metrics, and prioritize autonomously
• Strong communication and partnership skills, with experience working effectively with cross-functional teams

Preferred Qualifications

• Experience working with cloud-based data platforms, such as AWS or GCP
• Knowledge of data visualization tools, such as Tableau or Power BI
• Familiarity with agile development methodologies and version control systems, such as Git
• Experience working in a fast-paced, dynamic environment, with a focus on delivering high-quality results under tight deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth, development, and continuous learning. As a Data Engineer on our Customer Service team, you will have the chance to work on complex, high-impact projects, collaborating with experienced professionals who are passionate about data-driven decision-making. You will also have access to a wide range of training and development programs, designed to help you build new skills, expand your knowledge, and advance your career.

Work Environment and Company Culture

blithequark is a unique and dynamic work environment, characterized by a culture of innovation, collaboration, and mutual respect. We are committed to diversity, equity, and inclusion, recognizing that a diverse workforce is essential to driving business success and creating a positive, inclusive work environment. Our company culture is built on a foundation of trust, transparency, and open communication, with a focus on empowering employees to take ownership of their work, make data-driven decisions, and drive business outcomes.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, consisting of an annual salary and a range of benefits, including:

• Comprehensive health plans, with options for medical, dental, and vision coverage
• Mental health support, with access to counseling services and employee assistance programs
• 401(k) retirement plan, with employer match and flexible contribution options
• Stock option program, with opportunities to purchase company stock at a discounted rate
• Disability programs, with short-term and long-term disability coverage
• Health savings and flexible spending accounts, with options for pre-tax contributions
• Family-forming benefits, with support for adoption, surrogacy, and fertility treatments
• Life and serious injury benefits, with options for life insurance and accidental death and dismemberment coverage
• Paid leave of absence programs, with options for vacation, holidays, and sick leave

Conclusion

If you are a motivated, experienced Data Engineer looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a member of our Customer Service team, you will have the chance to work on complex, high-impact projects, collaborating with experienced professionals who are passionate about data-driven decision-making. With a competitive compensation package, a range of benefits, and opportunities for growth and development, blithequark is the ideal place to build your career and achieve your professional goals. Apply now to join our team and help us shape the future of entertainment!