Experienced Product Manager - Customer Loyalty and Retention Strategist for Innovative Digital Products and Solutions at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences through innovative digital products and solutions. As a key player in our product management team, you will be responsible for driving business value, improving efficiency, and enhancing customer satisfaction. The Product Manager - Customer Loyalty position is a unique opportunity to leverage your skills and expertise to make a significant impact on our customers' lives. In this role, you will focus on developing and executing product strategies that drive customer loyalty and retention, working closely with cross-functional teams, including developers, designers, and business partners.

Key Responsibilities

As a Product Manager - Customer Loyalty at blithequark, your primary responsibilities will be divided into three main areas: Strategy & Planning, Delivery & Execution, and People. Here's a breakdown of what you can expect:

• Strategy & Planning (40%)
  • Gain a deep understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience
  • Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners
  • Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings
  • Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP)
  • Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities
  • Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Delivery & Execution (30%)
  • Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction
  • Document, review, and ensure that all quality and change control standards are met
  • Formulate, test, and refine assumptions and hypotheses through user research and testing
  • Create, prioritize, and accept user stories, incorporating them into release planning
  • Make product decisions that drive value on a daily basis
  • Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements
• People (30%)
  • Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments
  • Act as a proponent of modern software development practices
  • Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert
  • Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
  • Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience

Essential and Preferred Qualifications

To be successful in this role, you will need to possess a combination of skills, experience, and education. Here are the essential and preferred qualifications:

• Essential Qualifications
  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • High school diploma and/or GED
  • At least 1 year of relevant work experience
• Preferred Qualifications
  • 1-3 years of relevant work experience as a Product Manager in a modern software development-based enterprise environment
  • Demonstrated experience with modern software development product management practices and agile methodologies
  • Experience working in a fast-paced, fluid environment where priorities shift on a regular basis
  • Experience communicating with and influencing functional and technical team members at all levels in the organization
  • Experience working as part of a collaborative, cross-functional, modern software design and development team

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Drives Results: Consistently achieves results, even under tough circumstances
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations
• Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Product Manager - Customer Loyalty, you will have access to a range of learning and development opportunities, including:

• Professional development training and workshops
• Mentorship programs
• Cross-functional training and rotation opportunities
• Access to industry conferences and events

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of:

• Innovation and creativity
• Customer-centricity
• Collaboration and teamwork
• Continuous learning and development
• Diversity and inclusion

Compensation, Perks, and Benefits

As a Product Manager - Customer Loyalty at blithequark, you can expect a competitive compensation package, including:

• Salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements, including remote work options

Conclusion

If you are a motivated and experienced product management professional looking to make a real impact on customer loyalty and retention, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on innovation, customer-centricity, and collaboration, we offer a dynamic and supportive work environment that will help you grow and develop in your career. Don't miss out on this chance to join our team and contribute to the success of our customers and our organization. Apply now to become a part of the blithequark team!