Experienced Customer Service Representative – Delivering Heart-Driven Support in a Dynamic and Flexible Work Environment at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences and making a positive impact on the lives of our plan members. As a leading organization in the private industry, we are committed to delivering heart-driven support and improving the healthcare experience for our members. Our Client Care division is currently recruiting talented and compassionate individuals to join our team as Customer Service Representatives, and we invite you to be a part of our dynamic and flexible work environment.

Job Overview

In this exciting role, you will have the opportunity to work from home and provide top-notch support to our plan members, helping them navigate their pharmacy benefit plans and answering questions regarding medication coverage, drug inclusion, and mail-order prescriptions. As a Customer Service Representative at blithequark, you will be the face of our organization, and your passion for delivering exceptional customer service will make a real difference in the lives of our members.

Key Responsibilities

• Accept inbound calls and respond to questions and concerns from plan members regarding their pharmacy benefit plans
• Provide clear and concise information about medication coverage, drug inclusion, and mail-order prescriptions
• Offer solutions and support to plan members, ensuring they understand their coverage and options
• Utilize your knowledge and skills to improve the healthcare experience for our plan members
• Collaborate with internal teams to resolve issues and provide seamless support to plan members
• Adhere to HIPAA and regulatory compliance guidelines, maintaining the highest level of confidentiality and professionalism

Qualifications and Requirements

To be successful in this role, you will need to possess a Bachelor's degree and have at least 2 years of experience engaging with clients in a customer-facing environment, such as a call center, retail, or hospitality industry. You should be proficient in Windows-based applications and have excellent computer skills.

Preferred Qualifications

• Associate's degree or equivalent experience
• Ability to issue resolve in a positive, helpful manner
• Comfortable engaging with clients in a patient, supportive way that demonstrates a genuine concern for improving the client's quality of life
• Reliability and consistency with scheduling rules
• Ability to demonstrate patience and empathy, and express confirmation and confidence
• Strong customer service skills, including accommodating phone behavior and excellent professionalism
• Strong oral, written, and interpersonal skills

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, including on-site and work-from-home training, to ensure your success in the role. You will also have opportunities to learn about the healthcare industry and expand your skills and knowledge, opening doors to additional opportunities within the organization.

Work Environment and Company Culture

Our work environment is dynamic and flexible, with a focus on work-life balance. We offer part-time schedules starting at 20 hours per week, with flexible start times and days off. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact on the lives of our plan members. At blithequark, you will be part of a supportive and collaborative team that values diversity, equity, and inclusion.

Compensation and Benefits

We offer a competitive salary of $26 per hour, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. You will also have access to our extensive training program, which includes ongoing education and development opportunities to help you grow and succeed in your role.

Conclusion

If you are passionate about delivering exceptional customer service and making a positive impact on the lives of others, we invite you to join our team at blithequark as a Customer Service Representative. With our flexible work environment, comprehensive training programs, and commitment to diversity, equity, and inclusion, we offer a unique and rewarding opportunity for you to grow and succeed in your career. Apply now to be part of our dynamic and supportive team and make a difference in the lives of our plan members.