Experienced Customer Services Assistant - Work from Home with blithequark's Rapidly Expanding Online Retail Operation

Join blithequark, the UK's Largest Installers of Cat Flaps and Dog Doors, as a Remote Customer Services Assistant

blithequark has experienced phenomenal growth in less than four years, establishing itself as the UK's largest installers of cat flaps and dog doors, while rapidly becoming the UK's largest independent online retailer. As the company continues to expand, it is now seeking an experienced Customer Services Assistant to work from home and play a crucial role in delivering exceptional customer experiences.

About blithequark and the Role

At blithequark, the focus is on providing top-notch customer service, and as a Customer Services Assistant, you will be the primary point of contact for customers, addressing their enquiries via phone and email. Your responsibilities will include sending out quotes and invoices, as well as assisting with various administrative tasks. With all systems cloud-based, including sophisticated quotes and invoicing systems, Zoho CRM, and cloud-based MS Office, you will be working in a modern, tech-savvy environment.

Key Responsibilities

• Respond to customer enquiries via phone and email in a timely and professional manner.
• Send out quotes and invoices, ensuring accuracy and attention to detail.
• Assist with various administrative tasks, including data entry and record-keeping.
• Utilize blithequark's cloud-based systems, including Zoho CRM and MS Office, to manage customer interactions and perform tasks efficiently.
• Leverage knowledge of Shopify to enhance customer experiences and support sales growth.
• Visit the stores in Corsock near Castle Douglas to despatch customers' orders via couriers and Royal Mail.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Experience working with CRMs, preferably Zoho CRM, and MS Office, with a strong understanding of cloud-based applications.
• A good telephone manner and excellent customer service skills, with the ability to handle customer enquiries in a professional and courteous manner.
• Basic sales skills and the ability to identify opportunities to enhance customer experiences and drive sales growth.
• Experience working with Shopify or similar e-commerce platforms is highly desirable.
• Reliable own transport, as you will be required to visit the stores in Corsock near Castle Douglas to despatch customers' orders.
• Residency in the local area to facilitate visits to the stores as needed.

Preferred Qualifications and Skills

While not essential, the following skills and qualifications will be considered advantageous:

• Previous experience in a customer-facing role, particularly in an e-commerce or retail environment.
• Familiarity with cloud-based quotes and invoicing systems.
• Strong organisational and time management skills, with the ability to work independently and manage multiple tasks.

Career Growth Opportunities and Learning Benefits

At blithequark, you will have the opportunity to develop your skills and expertise in a rapidly expanding online retail operation. As a Customer Services Assistant, you will be exposed to various aspects of the business, including customer service, sales, and administration. With the company's commitment to growth and innovation, you will be able to grow with the organisation and take on new challenges.

Work Environment and Company Culture

As a remote worker, you will enjoy the flexibility of working from home, with the ability to set your own hours around other home commitments. blithequark values its employees' work-life balance and is committed to creating a positive and supportive work environment. While you will be working from home, you will still be an integral part of the blithequark team, with regular communication and collaboration with colleagues.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with the opportunity to remain self-employed and enjoy flexible working hours. While specific benefits are not detailed, the company is committed to providing a supportive and rewarding work environment.

Why Join blithequark?

By joining blithequark as a Customer Services Assistant, you will become part of a dynamic and rapidly expanding organisation, with a strong focus on customer service and innovation. You will have the opportunity to develop your skills, work in a modern and tech-savvy environment, and enjoy the flexibility of working from home. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.

To apply, please email your application, including your phone number, so we can arrange an initial video meeting with selected applicants. We look forward to hearing from you and discussing this exciting opportunity further.