Experienced Customer Service Representative - Insurance Industry Expert at blithequark

Transforming the Insurance Landscape with Exceptional Customer Service

At blithequark, we're revolutionizing the insurance industry by harnessing the power of technology to make insurance more accessible and user-friendly. As a pioneering force in the sector, we're committed to delivering innovative solutions that simplify the insurance-buying experience. Our team is comprised of talented professionals who share a passion for pushing boundaries and exploring new ideas. If you're a customer service expert looking for a dynamic and forward-thinking environment, we invite you to join our crew as a Customer Service Representative and be part of our mission to shake up the world of insurance.

About the Role

In this experienced-level role, you'll be the primary point of contact for blithequark-CONNECT customers, including advisors, clients, and relationship partners, addressing their service issues, requests, and account inquiries. Reporting to the Customer Service Manager, you'll be responsible for delivering exceptional customer service, resolving conflicts, and driving results with a growth mindset. Your start date will be November 18, 2024, and you'll be working in a primarily home-based setting, with occasional visits to our office locations.

Key Responsibilities

• Serve as the first point of contact for customers, addressing their service issues, requests, procedures, and account information.
• Communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone.
• Gather and enter relevant information to ensure prompt resolution of customer issues.
• Receive guidance from coaches on a frequent basis to process requests and stay up-to-date on procedures.
• Develop an understanding of procedures to educate clients and advisors on newly enacted services, facilitating efficient self-service.
• Act as a resource for customers on company or product policies and systems, troubleshooting simple usability issues raised by customers.
• Refer more complex issues to appropriate service partners, ensuring seamless issue resolution.

Essential Qualifications

To succeed in this role, you'll need to possess:

• Demonstrated experience providing customer-focused solutions or support.
• Excellent written and spoken communication skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Troubleshooting and issue resolution skills.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience in the insurance industry, particularly in customer service.
• Knowledge of insurance products and services.
• Familiarity with CRM software and other customer service tools.

Skills and Competencies

To excel in this role, you'll need to possess:

• A customer-centric mindset, with a focus on delivering exceptional service.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment, managing multiple priorities.
• A growth mindset, with a willingness to learn and adapt to new situations.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in customer service.
• Take on additional responsibilities and contribute to the growth and success of the company.
• Participate in training and development programs to enhance your knowledge and skills.

Work Environment and Company Culture

As a primarily home-based employee, you'll enjoy the flexibility and autonomy of working from home, with occasional visits to our office locations. Our office locations are situated in Madison, WI; Boston, MA; Denver, CO; Eden Prairie, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Nashville, TN; and the Atlanta metro area. We're committed to fostering a culture that is inclusive, collaborative, and supportive, with a focus on:

• Embracing innovation and creativity.
• Fostering a sense of community and teamwork.
• Promoting work-life balance and employee wellbeing.

Compensation and Benefits

We offer a competitive compensation package, with an hourly rate ranging from $23.00 to $30.76, depending on your job level and geographic location. Our benefits include:

• Comprehensive medical, dental, vision, and wellbeing benefits.
• A competitive 401(k) contribution and pension plan.
• An annual incentive program.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• A student loan repayment program and paid family leave.

Why Join blithequark?

If you're a passionate and customer-focused individual looking for a dynamic and forward-thinking environment, we invite you to join our team as a Customer Service Representative. At blithequark, you'll have the opportunity to:

• Be part of a pioneering force in the insurance industry.
• Develop your skills and expertise in customer service.
• Contribute to the growth and success of the company.
• Enjoy a flexible and autonomous work environment.
• Access a comprehensive benefits package and competitive compensation.

If you're ready to shake up the world of insurance and join a team of talented professionals who are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet all of the requirements listed above - we consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law, and we're committed to complying with all applicable laws pertaining to non-discrimination, non-harassment, and equal opportunity.

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