Experienced Customer Solutions Specialist - Global Customer Experience Enhancement at blithequark

Join the blithequark Team: Elevating Customer Experience in the Aviation Industry

blithequark is a leading global airline that connects people and unites the world, serving millions of customers with a diverse and inclusive workforce across hundreds of locations worldwide. As an organization committed to diversity, equality, and inclusivity, blithequark fosters an environment where employees can thrive and contribute to the company's mission of uplifting communities and providing exceptional service.

About the Role: Specialist - Global Customer Solutions

As a Specialist in Global Customer Solutions at blithequark, you will play a pivotal role in ensuring that high-profile customer issues are addressed promptly and effectively. This role involves collaboration with various departments to investigate and resolve escalated incidents, communicate with stakeholders, and identify opportunities for enhancing the customer experience. If you are a customer-centric professional with excellent communication skills and a knack for problem-solving, this could be the ideal opportunity for you to make a significant impact.

Key Responsibilities:

• Research and partner with stake-holding departments to address high-profile customer issues, ensuring timely and effective resolutions.
• Ensure proper documentation and representation of cases, including public statements and follow-up actions, maintaining transparency and consistency.
• Conduct root cause analysis for escalated incidents and provide actionable suggestions for addressing failures, aiming to prevent future occurrences.
• Collaborate with external organizations to establish customer experience history for escalated incidents, enhancing understanding and response.
• Provide leadership updates and executive-level communications on incident handling and resolution, demonstrating professionalism and clarity.
• Proactively identify opportunities to improve customer resolution processes, contributing to the continuous enhancement of customer service.
• Offer subject matter expertise and escalation support to team members and external contact center groups, fostering a collaborative environment.

Essential Qualifications and Skills:

To excel in this role, you should possess:

• A minimum of two years of operational or contact center experience, preferably in a customer-facing or related role.
• Superior written and verbal communication skills, with the ability to articulate complex information clearly and professionally.
• The ability to interact professionally with stakeholders at all levels, from team members to executive leadership.
• Strong problem-solving ability and decision-making skills, with a keen analytical mindset.
• Proven analytical skills and attention to detail, ensuring accuracy and thoroughness in work.
• Proficiency in email applications and Microsoft Office products, with the ability to adapt to new software and systems.
• Legal authorization to work in the United States without sponsorship.
• Experience with highly complex cases and customer service escalations, demonstrating resilience and a customer-centric approach.

Preferred Qualifications:

While not mandatory, the following qualifications can enhance your candidacy:

• A Bachelor's degree in English, Journalism, or a related field, indicating strong communication and writing skills.
• Foreign language proficiency, which can be a significant asset in a global customer service environment.
• Knowledge of blithequark policies, procedures, and initiatives, showing familiarity with the company's operations and values.
• Experience in the airline industry, providing a deeper understanding of the sector's unique challenges and customer expectations.

Work Environment and Flexibility:

This is a remote position with flexible working hours, designed to accommodate a dynamic and deadline-driven environment. blithequark values work-life balance and offers the flexibility needed to manage the demands of this role effectively.

Compensation and Benefits:

blithequark offers a competitive compensation package, with a salary ranging from $57,700 to $87,560, based on experience and skills. Additional benefits include:

• Bonus eligibility, providing opportunities for additional income based on performance.
• A comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance, ensuring well-rounded coverage.
• Parental leave and an employee assistance program, supporting employees through various life stages and challenges.
• Commuter benefits and flight privileges, enhancing the overall employment experience and providing practical support.
• Paid holidays and time off, allowing for rest and rejuvenation.
• A 401(k) plan with employee and company contribution opportunities, facilitating long-term financial planning and security.

Career Growth and Development:

At blithequark, you will be part of a dynamic team dedicated to excellence in customer service and innovation in the aviation industry. The company is committed to diversity, inclusion, and employee well-being, offering a supportive and rewarding work environment. This role provides opportunities for professional growth and development, as you contribute to enhancing customer experience and resolving complex issues.

Why Join blithequark?

blithequark is an equal opportunity employer that fosters an inclusive workplace celebrating diversity and embracing individuals from all backgrounds. By joining blithequark, you become part of a team that values:

• Diversity and inclusion, ensuring a welcoming environment for all employees.
• Employee well-being, recognizing the importance of a healthy work-life balance.
• Professional development, offering opportunities for growth and skill enhancement.
• Innovation and excellence, striving for the highest standards in customer service and aviation.

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this Specialist - Global Customer Solutions position at blithequark. Your skills and experience can make a significant difference in the lives of our customers and the success of our team.

How to Apply:

Interested candidates should submit their resumes and cover letters through the blithequark careers website. blithequark values diverse experiences and encourages all qualified individuals to apply, regardless of their background.

Join blithequark in shaping the future of customer experience in the aviation industry. Apply today and be part of a team that is committed to connecting people and uniting the world.